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Thank you, found this all very helpful. Yes the fire was actually taken off the wall when it was checked. He does have his own insurance but there's an excess charge, and i think the council should pay for this, dont see why he should be out of pocket for it! I just don't think it should go unanswered, if it had happened when he was in bed this would be a very different case indeed. And when he rang them up to speak to them about it, well they were less then helpful, rude even.