Faulty Item

[Bugs]

I bought a pair of hair straighteners from the Vitality Show in London in March. Really love them but they blew up in July. I emailed the company, which I believe are in Spain, and they were happy to replace them (they have a lifetime warranty). They want me to send a cheque for £10 to cover postage which I presume is the return price, then I have to pay to send them over. I wasn't happy with having to pay postage, so I've emailed them asking if they could send me a returm envelope but heard nothing. How do I stand with the law on this? Am I expected to pay postage there & back?

Thank you.

[ChuckFickens]

"The company would not pay your fares or petrol cost to take them back to the shop in the UK , would they ? "

Yes they would be required to as it goes.

[Hopkirk]

Find out if they are exhibiting again, and turn up on their stand with faulty goods and the e mail that says they will replace them.

They would have to do something as you would be a very bad advert on their stand.

[Bugs]

I thought about that myself Hopkirk. I still don't see why I should have to pay in excess of maybe £20, when I bought the article in good faith. Thanks anyway.

[wolf63]

Get in touch with the Vitality show and see what they say. Maybe other people are having problems with the same company.

http://www.vitalityli...t-the-show/contact-us

[Bugs]

Thank you wolf, a good idea. Thank you.