I Cancelled My Contract With 02 After The Contract Ended, And Due To The Fact I Had No

[Credulo]

Service for 3 weeks. I phoned and cancelled, cancelled the direct debit and signed up with another company. After cancelling the DD they took out a further £53 claiming they did not receive notice of my cancellation. Their customer services is in India, and you are passed from pillar to post. In the interim I have written to the CEO of 02 but have not got a reply yet. How can they just reinstate the DD and steal £53? Help please

[Canary42]

The Bank should refund under the DD Guarantee - contact them.

[sunny-dave]

Your bank should refund you - as long as you can prove that you cancelled the DD - complain directly to them.

[factor-fiction]

How much notice did you give for cancelling the DD? The DD may have been called by O2 shortly before you cancelled it

[woofgang]

I had a similar issue with O2. I phoned to cancel once and was told not to cancel till the last day of the contract, then I phoned on the last day but the computer system was down so the advisor couldn't do the cancellation but told me that she would note on my record that I had cancelled. Following this they tried to bill me, so I phoned back and kicked up a fuss. Happily I had chat conversations (they send you a transcript) conforming what i had said so I was able to sort it reasonably easily. If you have cancelled the DD with your bank though, they should not be able to reinstate. Maybe, as factor suggests, there had been a call on the DD just before you cancelled it. otherwise go and kick up blue murder at your bank. I bank online. You can cancel your own DD's instantaneously and also see what has been called on them but not yet paid.