Gaming8 mins ago
National Express rail tickets- paid for but not provided.
Hi. I ordered train tickets on line from National Express and the transaction for the cost is clearly shown on my Mastercard statement. That was 27 January, 12 days ago. The tickets have not arrived, despite my asking for them to be sent 1st class post.
They say I can collect copies from the station on day of travel but that is not convenient - how can I be sure they will be there? I feel since they have taken the money, they should send tickets. Where di I stand?
They say I can collect copies from the station on day of travel but that is not convenient - how can I be sure they will be there? I feel since they have taken the money, they should send tickets. Where di I stand?
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The exact same thing has happened to me. I bought rail tickets on the 26th of January fro travel in the 15th of February.
They have been posted according to their records but I have not received them. Apparently there has been a 'backlog'.
Picking the tickets up on the day is not convenient for me either because there are always large queues to get tickets and information at my local station, and I am busy up to 30 minutes before I am due to travel.
Very frustrating! I am going to contact them to ask if it is possible to be emailed tickets instead of picking them up on the day.
They have been posted according to their records but I have not received them. Apparently there has been a 'backlog'.
Picking the tickets up on the day is not convenient for me either because there are always large queues to get tickets and information at my local station, and I am busy up to 30 minutes before I am due to travel.
Very frustrating! I am going to contact them to ask if it is possible to be emailed tickets instead of picking them up on the day.
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