has anyone booked with holiday genie

[rebecca24]

We have booked to go to Florida in December 2008 with holiday genie we received a phone call 2 weeks ago to say there was a fuel surcharge of 79.00pd per person being added and that we should pay for our flights now before there is a increase in the flights so for 2 weeks now we have been waiting for a breakdown invoice for the full flights amount as there is 7 of us travelling still not recieved it, so we rang them again yesterday trouble getting hold of anyone manager would not speak to us but said it would be sorted out in a couple of day here's hoping, also they are supposed to be arranging my sisters wedding for when we are out there still not received a brochure and everyone is getting a bit worried, my dad is having drive to there offices today to see he can get any luck, if no luck we be getting ABTA involved and asking for a refund of deposits.

[Ter1aser]

I am also thinking of booking with Holiday Genie - can you tell me if you got everything you wanted Rebecca? Any one else had any experiences?

[rebecca24]

Hi, the man who we made the booking with we could never get hold of him so my dad did go to their offices and was told they would get the man to ring him the next day, which never happened, with other names given to ask for we rang once again but could not get through eventually were told the man who was dealing with our booking had left the Company (don't know if this is true) they never got back to us on the wedding ceremony so we have arranged that direct with a Wedding Planner in Florida, so now its just waiting to see if our holiday is all that we planned. But they are the cheapest around if can put up with some disputes then book with them, we have not got to pay our full amount to October so lets hope nothing crops up then . Good Luck