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faulty goods returned but no response

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holbreck | 12:13 Wed 14th May 2008 | Civil
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I purchased a �25 fake tanning kit which, although applied correctly, was a complete failure. My (engineer) husband said it was due to the spray nozzle variation that the result was so patchy. I returned the goods with a detailed letter by recorded delivery and, to date, have received no response, even though I have now written twice. What do you suggest I do next?
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Avatar Image Batman7070
Phone your local trading standards office they will log your complaint against the trader and give you advice on your next step.

Best of luck
12:28 Wed 14th May 2008
Avatar Image chazza
Did you pay by credit card? Contact your card provider and ask them to recover the money
10:24 Thu 15th May 2008
Avatar Image holbreck
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Many thanks for your excellent idea but sadly I paid by my Visa debit card.
16:14 Thu 15th May 2008

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