Exchanging shoes bought in the sale

[Dollypeg]

I got a pair of shoes as a gift for Christmas from Office but they don't fit. They are my size but they are so small I can't get my feet in them. I have the receipt but Office have refused point blank to exchange them for a bigger size as they say it's their policy not to exchange or refund any goods bought in the sale! The back of the receipt states they are happy to exchange or refund if required but staff have said this does not apply to anything bought in the sale and the person who bought them would have been told this at the time. They say if they had known they would have went elsewhere.

I have managed to exchange in other shops some even without the receipts but Office are sticking to their guns and told me to just buy another pair in a bigger size. So much for customer service and having the receipt seems pretty useless.

[webbo3]

according to this you rights are not affected.

http://www.consumerconnect.ie/eng/Hot_Topics/T ip_Of_The_Week/Tips_Archive/Consumer_rights_in _the_winter_sales.html



Dave.

[jrobinson200]

if u have another store nearby i would try again there. If not I would try again at the same store. That is ridiculous they wont swop for another size. I bought a dvd digital recorder for a present for xmas and it wasnt needed so i went to take it back t argos and it was excempt from the 30day guarantee. but i argued it out a bit and got the refund.......

[Ethel]

The law does not require shops to refund goods simply because they don't fit, or the buyer has changed his mind or the gift recipient doesn't want it, even with the receipt.

That is entirely down to shop policy.

[Katoninelive]

Do something to the shoes and take them back as 'Faulty Goods'.

[chazza]

I would try and return them as "not fit for purpose" as they clearly aren't the size that is marked on them!

[Ethel]

Chazza - size doesn't count for 'not fit for purpose'.

[chazza]

Why not? If they were sold as a size that they were not? Is it more likely to be "significantly not as described"?

[ummmm]

It's not the stores fault she didn't try them on.

[Dollypeg]

Thanks for your replies. The shop was happy to exchange before I produced the receipt. Then they saw they were bought in the sale, although most of their entire shop was in the sale 2 days before Christmas. They were also happy to exchange if I had bought them at full price. Most consumer sites seem to say that I have the same rights as full priced goods, so if they were willing to exchange at full price then they should exchange for sale goods as well as they have set a precedent. What really bothers me is they have the bigger size in stock and they are still being sold at the same price on my receipt so no skin off their nose really. But now they have lost any future sales from my family, I'll be asking for gift vouchers next year.

Thanks again
Elaine