misleading advertisements

[danroll]

for valentines day i bought my partner some flowers from an online retailer.

the advertisement stated that the flowers would have a long vase life but after only 3 days the flowers have died.

I contacted the seller who advised that they life expectancy for these particular flowers was 3-5 days. i have looked on the website and this is not stated anywhere.

I have spent a lot of money on these flowers and want a refund but the seller is refusing.

I imagine there is legislation to protect the consumer in these circumstances but want to know where i stand...

can anyone help?

thanks

[CheekyChops]

Forget about and don't use that retailer again.

[Whickerman]

this from http://www.12website.com/call-free-florist-chr istchurch/christchurch_florist/index.html


Fresh Cut flowers have a life expectancy of between 2 - 21 days depending on the variety.
Variety Life Expectancy
Roses 3 - 21 days
Carnations 5 -14 days
Daisies 7 - 21 days
Mums 7 - 21 days
Iris 1 - 4 days
Lilies 2 - 7 days
Tulips 2 - 5 days
Liatris 5 - 14 days
Snap Dragons 2 - 5 days
Tropical Flowers 7 - 21 days


I'd say you have no case.

[Ice.Maiden]

I agree that have no case really. The company could argue that the received flowers weren't put into water straight away, or that plant food wasn't added - any number of reasons for the flowers dying off more quickly than expected. Roses, for example, should have their stalks cut at an angle. If you then leave them in boiling water for a couple of minutes before transferring them to a vase, they usually last much longer. The guide that Whickman gave you, is just that - a guide. No one can foretell exactly how long a particular flower might last for. I've had lillies that've stayed looking lovely for over 2 weeks, but that's longer than probably expected, so it just shows that times can vary.