Broken Jag. Pat 3 of 3

[VeryFedUp]

So the end result is that Jag. Are saying that they wont cover the work (a new engine) under warranty ergo I pay. But what gets me is that they did the steering and the converters under warranty, and the car had been serviced that so surely it was covered! Well apparently not. What they're saying now is that the oil in the engine up to the point of the 24k service would have caused it damage and therefore they wont be held liable.


As I pointed out. The engine was maintained by myself, oil levels, tyre etc were all checked regularly, and in the case of oil, topped up when needed. As per manufacturers specifications and using the recommended type. Even the replacement tyre were the same make, a tad more expensive but better safe than sorry..

On a final note. If the car didn't have any oil in, or the oil in there was of a poor quality etc, surely they would have informed me (never to miss the chance to make a few pounds) or they would have either noted it on the paperwork, which I have and they've ticked everything as checked and all ok.
Moreso. If the inspector/service mechanic suspected that any damage would, or could have happened then they should have raised that too. But nothing.

I guess the questions I need to ask is this:

1 � Has anyone heard of this so called oil damage?
2 � What of the last service. Should the warranty start again after it was serviced?
3 � Can they pick and choose what works they do under warranty? As mentioned they had done works on the car only ten days before it exploded.

Any assistance would be appreciated.

Tony

[tamborine]

you'd make a great author ;)

Had my Xtype auto since new in 2000. Not a minute's trouble till last month's breakdown. Replaced gear cogs @ �2k (Jaguar quoted �4k)! Only had original service and self maintained after - I use all the cheaper fluids!

Considering service-monies I've saved over 10y & devaluation of car I think I've had good value.

[buildersmate]

Here's a bit of feedback for you - I (for one) but I accept I may be in the minority - don't have the time to read three posts totalling over 5000 words to get the gist of what you are asking. So I've ignored it until now.
I answer many legal questions on here but don't claim to be the best in this area (there are others who are). However, if the gist is they are saying you haven't abided to the terms of what you are expected to do regarding fluids filling, then you are going to have to show you have abided.
It seems funny that Jaguar dealers don't have central electronic service records - my bag is Saab and VW and both of those do. So even if the service book isn't completed, they still know when and where the cars have been serviced.
People in 'Motoring' section may have experience of who or where you can 'appeal' to - if you copy and edit the question into there. But suggest you keep it short.

[Mrs_Pegasus]

Agree with buildersmate here, I have a Mazda and they have paperless service history. I am not sure how Vauxhall do it but I switched dealers for my services when I moved job and they had my details already logged.

With regards to the Jag, my friends car has a display on her car which is reset at each service, if this isnt reset then the warning light will continue to show on start up. Was this the case with your Jag, if not, then surely the management system will show that the car was indeed serviced at the appropriate time.

[musicman1956]

My brother's 'S' type's Jag engine seized up due to an oil problem. The new engine required was �13 000. He bought the car used but paid for an extended warranty because of Jaguars unreliability. At first Jaguar refused to pay but after having the warranty waved at them as well as the threat of my sister in law being let loose, they capitulated and paid to do it. Point is, it was under full warranty which in itself is underwritten and insured so they do not lose out. If they won't pay it's because the warranty is out or somthing else is wrong.