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Faulty Mattress
Hi Thanks in advance for any help,
My husband and I bought a Slumberland bed 10 months ago. The bed mattress has collapsed across the middle and both edges,hence the sides of the mattress are bulging out. My self and my husband are not heavy weights and this was an expensive bed. We have complained to the company we bought the bed from. They in turn have contacted Slumberland and Slumberland have said we are not covered as (wait for this one) We have sat on the edge of the bed ???!!!.At no time have I ever been told not to sit on the bed edge. As far as I`m aware hydraulic lifts are not provided to get normal human beings in and out of bed.I am furious and annoyed as I dont know where to go with this one.
My husband and I bought a Slumberland bed 10 months ago. The bed mattress has collapsed across the middle and both edges,hence the sides of the mattress are bulging out. My self and my husband are not heavy weights and this was an expensive bed. We have complained to the company we bought the bed from. They in turn have contacted Slumberland and Slumberland have said we are not covered as (wait for this one) We have sat on the edge of the bed ???!!!.At no time have I ever been told not to sit on the bed edge. As far as I`m aware hydraulic lifts are not provided to get normal human beings in and out of bed.I am furious and annoyed as I dont know where to go with this one.
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I think most bed manufacturers recommend that people do not sit on the edge of beds on a regular basis but I think this is a totally unrealistic caveat to put on to a condition of use for a bed.
Did the bed come with a warranty of some kind? I'd be tempted to go back to them, telling them that the bed was not fit for purpose and ask for either a replacement or a refund. If they are still unco-operative you have the option of taking your case to the small claims court, Before you do this I would suggest you contact the Trading Standards Department of your local council. They may be able to offer you some advice on how best to proceed with your complaint.
Did the bed come with a warranty of some kind? I'd be tempted to go back to them, telling them that the bed was not fit for purpose and ask for either a replacement or a refund. If they are still unco-operative you have the option of taking your case to the small claims court, Before you do this I would suggest you contact the Trading Standards Department of your local council. They may be able to offer you some advice on how best to proceed with your complaint.
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