Sorry this is a two-parter, but this has to be customer service personified folks..lol

[Bobbisox]

Reported in the Newcastle Evening Chronicle recently;

Be sure and cancel your credit cards before you die!

This is so priceless and so easy to see happening
- customer service, being what it is today!

A lady died this past September, and MBNA bank
billed her for October and November for their annual
service charges on her credit card, and then added
late fees and interest on the monthly charge.
The balance that had been £0.00, now is somewhere
around £60.00.

A family member placed a call to the MBNA Bank:

[Bobbisox]

'I am calling to tell you that she died in September.'

MBNA:

'The account was never closed and the late fees and
charges still apply.' Fa

Family Member:

'Maybe, you should turn it over to collections.'

MBNA:

'Since it is two months past due, it already has been.'

Family Member:

So, what will they do when they find out she is dead?'

MBNA:

'Either report her account to the frauds division or report
her to the credit bureau, maybe both!'

Family Member:

'Do you think God will be mad at her?'

MBNA:

'Excuse me?'

Family Member:

'Did you just get what I was telling you .... The part about
her being dead?'

MBNA:

'Sir, you'll have to speak to my supervisor.'

Supervisor gets on the phone:

mily Member:

'I'm calling to tell you,she died in September.'

MBNA:

'The account was never closed and the late fees and charges
still apply.'

Family Member:

'You mean you want to collect from her estate?'

MBNA:

(Stammer) 'Are you her lawyer?'

Family Member:

'No, I'm her grandson'

(Lawyer info given)

MBNA:

'Could you fax us a certificate of death?'

Family Member:

'Sure.'

( fax number is given )

After they get the fax:

MBNA:

'Our system just isn't set up for death. I don't know what more
I can do to help.'

[Bobbisox]

Family Member:

'Well, if you figure it out, great!
If not, you could just keep billing her. I don't think she will care.'

MBNA:

'Well, the late fees and charges do still apply.'

Family Member:

'Would you like her new billing address?'

MBNA:

'That might help.'

Family Member:

' Heaton Cemetery, Heaton Road,
Newcastle upon Tyne Plot 1049.'

MBNA:

'Sir, that's a cemetery!'

Family Member:

'Well, what the **** do you do with dead people on your planet?'

MBNA were not available for comment when a reporter from the Newcastle
Evening Chronicle rang.

[smurfchops]

Ok, when I know the day I'm going to die, I will cancel my cards the day before ...

[Bobbisox]

what bloody planet are these people on eh?

[redman41]

Bobbi ! It's Duh, Duh and more Duh's. What a bunch of divvies at MBNA and totally insensitive as well ....

[Bobbisox]

I could not believe this when I read it redman..lol

[DEN53]

Was that a call centre in India, I wonder......

[Bobbisox]

very likley DEN...what has happened to ordinary CS

[AB Editor]

Oh excellent. I really like this bit:

"Our system just isn't set up for death. I don't know what more
I can do to help."

It is almost profound.

Spare Ed

[DEN53]

Joy - no one seems to have commonsense anymore - if its not on their scripted lines - they are completely fcuked..

[Bobbisox]

cheers ED, I bet those in AB Towers found it humerous..lol

[Bobbisox]

They must do auto-cue DEN !

[sprayer]

MBNA manager: If her account is not settled in the next 14 days UP SHE COMES!

[bigfoot3000]

Lol, funny stuff bobbisox, do these big corporations think we all live forever or are they hoping that they scare the living members of the family enough that they get sent what's owed to them?

[Bobbisox]

sprayer I'm surprised they didn't say that ..lol

[Bobbisox]

hya bg, what are these people on... I want some..lol

[craft1948]

I talked to a few "dead" people when I was a debt collector.

[Garmard]

I have had no end of trouble with that damn MBNA. My advice is simply don't get a credit card with them.