new sofa, damaged on delivery

[sara3]

last week I had 2 sofas delivered and after the delivery guys had gone I noticed a scuff to the fabric. I assume this happened when they manoeuvred the sofas in to the house.

I called the company and they're sending a rep out to look at it tomorrow. he called today to arrange a time, and mentioned repairing it.

the damage is slight, but visible. I want to know if I am within my rights to ask for a new sofa, as I don't want it repaired.

any ideas, please?

[bednobs]

why would you not want it repaired? it's a lot less hassle that having a new one delivered, having to stay in etc

[sara3]

hey bednobs. it's just because it's new.. I don't want it patched up.

[bednobs]

they will make it look like new though, won't they?

[bednobs]

ps as far as i know the retailer can opt for wither replacement or repair, and in this case it would obv. be more econimcally viable to repair

[sara3]

I know it's better for them..

but it's new!

[bednobs]

not that this is what youve asked (perhaps you could search some previous answers) but i truly don't see the prob with having it repaired :)

[dotty.]

When i worked for the house of fraser selling high end classy furniture they would have replaced it at the drop of a hat, not sure what argos do though sara so you'll have to ask them : ) lol no seriously, they should send you a new one UNLESS there was a discussion about the tight access. size issue. Did it not come wrapped in bubble wrap? i only ask cos if it did you can play at popping that whilst you wait or more replies,

[sara3]

Dot, thanks.. you cheeky cow ;o)

I was assuming I'd get a replacement or a fair refund. it's a bit like 2nd hand goods.

well, slight exaggeration, but you know what I mean!

[dotty.]

surely it was wrapped though! If it wasn't they are unprofessional idiots.

[sara3]

they were wrapped. the delivery men unwrapped them and took away the packaging, and attached the feet.

I did say it might be tight but they said they could take it apart if necessary, but they didn't. it was tight, but they didn't seem to struggle.

[tamborine]

my friend had same from Leather World & they replaced 6months later !

[tamborine]

check scuff marks on walls & doors before the rep arrives, with camera

[society]

You paid for a new sofa, not a damaged one that needs repairing. Get an exchange for a new one. That's their problem to do the exchange, not yours. And don't let them talk you into getting the damaged are repaired, well unless it's 50% discount.

[sara3]

thing is, Tambo, the strapping Polish men who took my leather sofas the day before scuffed the door frames!

[society]

'area' ^^

[dotty.]

they're insured for this anyway, take pictures straight away though and date them on your memory card.

[sara3]

society, that's what I was thinking but I wondered if there was some act or other that I could quote.

I can't face arguing with Brian for hours!

[sara3]

I took photos, Dot, but they weren't interested in seeing them. it actually looks a lot worse in the photos!

[Buenchico]

Bednobs' 'repair or replacement' answer applies to goods which develop a fault (within a specified time period) AFTER you've legally "accepted" them.

The law allows you a reasonable amount of time to check that anything you purchase is of acceptable quality. The actual length of that period isn't laid down by statute. If you were to buy, say, a new hi-fi system you might need a few days to check that all of its various functions were properly working. A court has ruled that a woman who purchased a car in the winter months, and who didn't find out until the start of summer that the air conditioning was not working, had never legally "accepted" the vehicle.

Since you identified the fault quickly (and promptly notified the supplier) I have no doubt that, as far as the law is concerned, you never "accepted" the purchase. (Signing for it, upon delivery, is not the same as "accepting" it). In which case you retain the right to demand a FULL REFUND of your money. Of course the supplier may choose to offer you a repair or replacement instead but you have the right to decide whether such an offer is acceptable to you. (You might reject the offer of a repair but accept a replacement. Or you can reject both offers and insist upon your money back).

Chris

[craft1948]

I agree with society.......definitely tell them you want a new sofa.....they have delivered something which was not what you bought i.e. it's scuffed.