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hi and thank u all for responses......Now, in answer to some of your questions for the facts; I wasnt issued a contract of employment....I had no verbal warnings....I had no written warnings....No, I didnt receive a letter of dismissal. I was dismissed instantly, but in no way was I guilty of gross misconduct. As to the procedure for making complaints, can I explain that my workplace was a small business, a fish & chip shop and fully covered by CCTV, which each morning the boss and the supervisor would play through the previous days evening shift (neither of them ever worked evenings) and they would proceed to fault find,( e.g. failing to stock the shelves), that would end in a truely unwarranted dressing down; shouting, swearing, finger pointed in your face....On 1 occasion I became defensive and verbally retaliated. On my arrival to work the next day I was pulled up by the boss, and told off for back chatting the supervisor.Then, despite informing him that I was just reacting defensively to the uncalled for way I was being spoken to, he told me to apologise to her...Thats how my own and my workmates grievances were dealt with in the style of them against us.