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tv 5 days out of guarantee
my toshiba tv is 5 days out of guarantee and the on/off switch isnt working, and being good, I hadnt used the standby so it wont come on. I bought it from Argos. Is it worth taking it back.
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It might be worth a try.....
We had a TV from Tesco that went phut a couple of months after the guarantee had lapsed. I phoned Tesco electrical helpline and they sent me a claim form. With absolutely no expectations, I filled it in and sent it off with my receipt (I'm a bit obsessional about keeping receipts) and lo and behold a cheque arrives for £120 as a 'goodwill gesture'.
So, I'd say worth giving them a call at least. Can't hurt.
We had a TV from Tesco that went phut a couple of months after the guarantee had lapsed. I phoned Tesco electrical helpline and they sent me a claim form. With absolutely no expectations, I filled it in and sent it off with my receipt (I'm a bit obsessional about keeping receipts) and lo and behold a cheque arrives for £120 as a 'goodwill gesture'.
So, I'd say worth giving them a call at least. Can't hurt.
You can claim against the retailer, in respect of a problem caused by an 'inherent fault', for up to 6 years after purchase. (An 'inherent fault' is one which was there at the time of purchase, such as the use of poor quality components, or poor workmanship). During the first 6 months after purchase there's an automatic assumption that (unless there's clear evidence to the contrary) an problem must be due to an inherent fault. Thereafter the purchaser must show that an inherent fault is the most likely cause of the problem.
Some people will tell you that you'd need to get an independent report, from a suitably qualified person, in order to show that the problem with the switch is due to an inherent fault. However simply challenging the retailer to suggest an alternative reason for the problem may well be all that you need to do. (Civil law is based upon the 'balance of probabilities'. If you tell the retailer that you're confident that the most probable cause of the fault is the use of a poor quality component it might prove difficult for the retailer to suggest an alternative cause as being more likely).
Argos will probably try to duck out of their responsibilities but, if you hassle strongly enough, you should be able to get the set repaired or replaced.
Chris
(PS: The foregoing would apply even if there was no guarantee at all. A guarantee is a 'gift', usually from the manufacturer rather than the retailer, and is totally unrelated to your statutory consumer rights).
Some people will tell you that you'd need to get an independent report, from a suitably qualified person, in order to show that the problem with the switch is due to an inherent fault. However simply challenging the retailer to suggest an alternative reason for the problem may well be all that you need to do. (Civil law is based upon the 'balance of probabilities'. If you tell the retailer that you're confident that the most probable cause of the fault is the use of a poor quality component it might prove difficult for the retailer to suggest an alternative cause as being more likely).
Argos will probably try to duck out of their responsibilities but, if you hassle strongly enough, you should be able to get the set repaired or replaced.
Chris
(PS: The foregoing would apply even if there was no guarantee at all. A guarantee is a 'gift', usually from the manufacturer rather than the retailer, and is totally unrelated to your statutory consumer rights).
I must have smiled! I didnt even have the guarantee, only my credit card bill. After a 'discussion' with the little lad on reception who gave the speech on how its up to the manufacturer, I came away with a good will gesture of a full refund onto a gift card. Theres more - special easter offer - even better telly for exact same price - theres more - because I spent over £100 I got £10 gift voucher! Thanks Argos
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