does anyone know of an ombudsman who deals with virgin mobile?

[peason77]

hi, i'm having terrible trouble with virgin mobile. They're trying to charge me for a bill after i ended my contract and i'm having no joy with virgin themselves. Can anyone advise? thanks

[B00]

Ofcom

http://consumers.ofcom.org.uk/tell-us/

[peason77]

thanks B00 but i tried them and they said they didn't deal with virgin??!!

[B00]

oh right, sorry then....try here then?

http://www.adviceguid...hone_service_provider

[factor-fiction]

Had your contract come to the end of the agreed term or did you cancel early? Sorry if I'm "teaching my grandmother to suck eggs here," but if the latter applies, it's common for them to take some or all of the payments due under the remainder of the contract

[grffindoor2011]

If you ended the contract then you are legally liable to pay the remaining term of the contract.

A friend of mine recently stopped/tried to cancel their mobile contract (2 months of a 24 month contract) and had to pay 900 quid or have the bailiffs round.

A contract is an agreement of law, you can't just walk away from it.

[peason77]

my contract had come to an end (18months) i didn't cancel early AND i rang them to confirm i was definately not going to renew my contract, they tried to get me to stay with them but i said no.

[jno]

if all else fails, you could try the press

http://www.guardian.c...ll-consumer-champions

The Telegraph does something similar