scarred hand

[nextqueen]

i recently gashed the back of my hand in B and Q when i was reaching for some wallpaper from their display shelf. the nuts and bolts underneath that hold a metal frame on the shelf to stop the paper rolling are really sharp on the bottom and you cannot see them. my hand was bleeding and gashed and i reported it to customer services who put plasters on it for me and recorded it. i have been offered 100 pounds in vouchers but feel this is nothing as i have now been left with a scar which will always be there.can i take them to a small claims court to pursue this further? i have written to them saying i will be taking legal advice but dont know which way to turn, or should i just suggest a higher pay out and bring the matter to a close? i'm not sure if there is a limit i can claim for in small claims and if this is the correct course of action.

[jackthehat]

How much money do you think will stop the 'scar' being quite so obvious?

[EvianBaby]

Are you for real?

From your Q, I will assume that the plaster was enough treatment and you didn't require further medical attention from a Doctor or stiches? How do you know the scar will always be there?

Has it resulted in any loss of earnings? Will it require you to need long term care?

Seriously, take the vouchers and be happy.

[RATTER15]

Grab the voucher, they are being generous for a small cut that required nothing more than a plaster, the scar will fade.

[Davethedog]

A sad indictment of the world we live in. I hope you get everything you deserve.

[nextqueen]

the gash was deep and sore and yes the scar big enough to be there for a long time. i am not looking for answers like this which are questioning the severity and my intention, i just want to know seriously what i should do and can expect. thank you.

[China Doll]

Did you suffer any loss of earnings due to the injury? Have you lost any ability in your hand?

^^^ I think those are the sort of questions you would be asked.

[nextqueen]

no, no time off or loss of earnings. i would like some advice please from someone who possibly works in the legal field, that is why i am asking in this topic. thank you.

[Hopkirk]

The scar will go.

See what they offer next, and take it.

[jackthehat]

I think you should remove the £ signs from your vision, read the answers already given, have a long hard think about it and be grateful that B&Q didn't tell you you should have been more careful, but instead have kindly offered you something for your considerable pain and suffering.

[nextqueen]

i am not so sure the scar will go, i have other scars from over the years in less obvious places and they are still there.

[China Doll]

I think that's the sort of thing that would reduce any claim you have. Why don't you phone one of the injuiries for you lawyers and see what they say? Might be best for a quicker answer as you can't always guarantee when the legal peoples will be around on AB.

[EvianBaby]

I don't see how a bigger financial payment will help you in any way?

If you're really concerned perhaps you could put your efforts more into making them change the type of shelving they use.

[237SJ]

I think it was quite good of them to offer you vouchers to be honest. If I was you I wouldn`t pursue it any further. I`d take the vouchers and run.

[starone]

Try one of those accident lawyers - they will tell you if you have a valid claim and if you have they will do it for you. I don't think small claims is the right place.

[naomi24]

They've offered you £100 and you don't think that's enough? How much are you looking for?

//i have written to them saying i will be taking legal advice //

Take it. You'll be out of pocket - and it will serve you right because you're on the make. I detest this greedy compensation culture.

[ummmm]

Take into consideration....it takes years to settle a claim.

[bednobs]

if you want to do this properly, you need to find out how much it'll cost to have plastic surgery on your hand before you take them to court

[Davethedog]

In this day and age I would suggest yoy look at the stores terms and conditions. Somewhere its will have somthing along the lines of " whilst every reasonable care is taken, customers must realise"

Unless you can prove any form of negligence i.e that shelf is different from any or every other shelf in the shop., you don't have a claim, also I aren't there signs along the lines of "ask a menver of staff for assistance"?

In this day and age, all shops are very careful about T&C's.

[RATTER15]

Greed Greed Greed Greed Greed Greed Greed Greed Greed Greed Greed Greed

[Hopkirk]

Say what you really think, Ratter