HP Laptop

[nathan060187]

I recently spent £500 on a HP laptop, 25 days after buying it, it went wrong. I returned to the national electrical shop and was told that it had to be repaired as it hadn't gone wrong within 21 days. Is this correct - does anyone have a law I can quote at the store manager? All I want is an item that works properly!

[chakka35]

What they said is nonsense. You are entitled to a replacement or your money back. It used to be Sale of Goods Act 1912, but it may have been brought up to date. Others might know. But rest assured you do not have to agree to their terms.

[AliceTickband]

the above is spot on. If they mention company policy just mention the sale of goods act which trumps that. An item must be fit for purpose, which your laptop clearly isn't. If it is still under guarantee you are entitled to a refund or replacement....the choice being yours.

Best bet would be to get a refund and get one elsewhere.

[emmie]

as the others have said you have rights, and do not be fobbed off. Had problem with HP, and once i could, bought a different make

[emmie]

it should perhaps give you some guidelines

http://whatconsumer.c...he-sale-of-goods-act/

[yogi-bear]

Hi nathan,


Chakka, Alice T and Em are all correct.......as mentioned if they come all funny about replacing the item mention the sale of goods act, and that you will contact Trading Standards, if necessary, AND send an e-mail to Watchdog to investigate......they will shift quicker than Usain Bolt methinks. :0)


Good Luck

[emmie]

i spent some time getting mine sorted, but eventually got a full refund.

[nathan060187]

Thanks everybody - a certain electrical retailer is in for a very hot time tomorrow!

[emmie]

If you can print off the link i provided, or write some of it down, take it with you. And ask for the manager, don't be fobbed off with an underling. If they kick off tell them you are off to TV's Watchdog, and Trading Standards.

[haggisbasher]

Your remedy is under the sale of Goods Act 1979/94, which sates goods must be of merchantable quality for the purpose intended. Section 14 is the one to look up to help you. Don't forget the seller is responsible for the goods and he can take it up with his supplier.
Good Luck