ChatterBank1 min ago
Does my phone provider have to fix my phone seeing that it has now became faulty which appears to be a design fault?
My headphone jack doesn't work and even bluetooth doesn't work and googling has led me to other users who have a similar problem which points to a design fault, as i'm on contract are they obligated to fix my phone?
I don't have separate insurance but seeing as i'm "renting" the phone off my phone provider surely legally they have to make sure the item i'm renting is tip top otherwise they're charging me for faulty goods which has to be against the consumer act or something?
I don't have separate insurance but seeing as i'm "renting" the phone off my phone provider surely legally they have to make sure the item i'm renting is tip top otherwise they're charging me for faulty goods which has to be against the consumer act or something?
Answers
Best Answer
No best answer has yet been selected by Sweetee. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.If you can prove that it was faulty when you bought it, then they must repair or replace it. If you've had it more than 6 months then the onus is on you to prove it was faulty when you bought it, ie a design fault. Good luck with that one. If less than 6 months then the onus is on them to prove that it wasn't faulty when you bought it. You are more likely to get a result this way.
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