What Is Going On With My Case?

[sasha82]

After the incident of arresting my ex partner the CPS ( or police I am not sure) called me and told me the charges on my ex. My ex had plead guilty.
For 2-3 weeks until the court was going to happen I had called to find out what was the statement of my ex. I even went to the police station quite a lot and i was told only about the date of the court.
My solicitor had tried to contact CPS by email and there was no answer. I was ccd on the email. Then he said he emailed the victim impact statement and he called them to make sure that they have received it.
I was advised not to go to the trial and watch the sentencing. So I didn't. I expected a phone call from the Witness Care Service but I did not receive any. So I called the next day and asked. I was told that I was calling too early and that I should wait. I insisted that they have the right phone number. I was a bit talked rudely and then I was called back and was told that my ex was in prison and that the judge gave me the restraining order that I requested.
On the other hand I supposed to wait until that specific officer ( that I never could find to talk to ) had to call me and confirm it.
4 working days later and that person still hasn't called me! What is going on and why am I treated this way?

[Orderlimit]

16. Complaints about any of the service providers with obligations under the Code.

16.1 If the victim feels that any of the service providers has not delivered their obligations under the Code, they should discuss their complaint with the person they have been dealing with at that organisation. Following this, they should make a complaint through the internal complaints procedure
of that service provider.

Police

The victim should ask at their local police station for a leaflet explaining how to make a complaint.Victims will receive a response within 10 working days.

Crown Prosecution Service (CPS)

The victim should write to the CPS office which dealt with the case outlining their complaint. Contact details for CPS offices can be found at Police Stations, Citizens Advice Bureaux or the Yellow Pages.The CPS office will aim to reply within 3 working days.

Joint Police/Crown Prosecution Service Witness Care Units

The victim should write to the Witness Care Unit which dealt with their case, setting out their complaint.