Law: Sale Of Goods

[davidmarsden]

i bought a laptop from brighthouse.after 5 months the screen went discoloured and full of stripes. i took it to brighthouse and they told me because i did not purchase their insurance i would have to take it up with
Acer. i returned the lap top to acer,they charged me £110 to replace the screen saying it was not covered under the 12 months warranty.when i got the laptop back it would not switch on. i returned it to acer who have now had it for 4 weeks. i was told by an acer rep that if it could not be repaired in 20 working days i would get a replacement or reimbursement.i have now received an e-mail from acer saying that they are still waiting for parts and i should return it to brighthouse because they have their own repair centre.
i asked-if acer cannot get the parts ,how can brighthouse because presumably they would have to get the parts from acer.
grateful for any suggestions
david

[daffy654]

Brighthouse are the ones who are responsible for replacing or refunding the laptop, not Acer.

[tonywiltshire]

David as daffy says you should be dealing with the supplier of the goods with whom you have a contract. Your rights are contained in the 1979 Sale of Goods act amended and improved by the 94 act, one of your statutory rights is that goods must be of satisfactory quality, take up the matter with the supplier of the goods to you.

[davidmarsden]

thank you so much. brighthouse have now agreed to exchange the
laptop for a new one.
david