Charged Wrong Price What Can They Do About It

[bednobs]

Hi I recently ordered something and it was deliveted and invoiced and the invoice has been paid. However on the website and on the invoice they got the price wrong by a factor of ten. Obviously it would be very nice to get something for one tenth of the normal price but I would have ordered it anyway even at ten times the price. Leaving morals aside, now it's been received and paid for, could they make me pay the extra? To complicate matters i have a regular order for other stuff on the website three times a week so have an account with a direct debit. Could they just take extra on the dd when they realise?

[Peter Pedant]

It strikes me as a determined contract for a tenth of the price.

You didnt pay ten times the price did you ?

[bednobs]

Also leaving morals aside should I just order twenty more and eBay them :) :) (joke)

[bednobs]

No I didn't Peter I paid one tenth of normal price

[boxtops]

I'd just lie low - it's their error in your favour :-)

[bednobs]

I note that they still have the wrong price on the website. I half want to cll them and tell them but I also halfwant a bargain!

[Old_Geezer]

Once they have your sort code and account number they can do what they want. They just tell BACS to grab your money, it demands it from your bank, and your bank pays it.

[bednobs]

i don't pay by BACS though

[Bazile]

Why is it theft ? - they have advertised the price at £xx on their website .

You have ordered and payed the price they have asked for ?

[ClaryS]

You are within your rights to keep the item, morally and legally. as you paid the advertised price, regardless of how much you think it should have been.

[MichaelZZ]

Oh, come on!
Call them or email them pointing out their mistake. They'll probably be very grateful and impressed with your honesty. You never know, they may well tell you that in this instance you can keep the goods. Even if they don't and they ask you for the extra money, you haven't really lost anything - and you'll feel a whole lot better by being completely honest.

[dizmouk2009]

I agree with MichaelZZ. Although tell them that you don't want the item if you have to pay as much as it should of been and that if they pay to have it sent back then you will send it back. That way you are being honest and you will probably be told to keep the item for the price you originally paid.

[Old_Geezer]

You don't have a choice though, surely, if the one denmanding money uses it.

[Old_Geezer]

demanding
as I typed

[pretty_snowdrop]

I agree with MichaelZZ and dizmont2009. I would let them know and hope they don't change you the extra amount.

[tonywiltshire]

If a mistake has occurred the contract may be void at common law even where it is valid at law it may be voidable in equity on the grounds of the mistake, you may be interested in Webster v Cecil 1861, where the incorrect price was given.
You are aware an error has occurred with a supplier whom you expect to be permanent, I suggest you inform them of their error at the highest level possible, not expecting any thanks for your honesty and trouble, and there may also be VAT complications. They may just take by DD the correct amount and provide you with correct documentation; even if you do not notify them they will hopefully discover their error on audit.

[bednobs]

lol i probably wont feel better by telling them about their mistake - i would feel bettr paying 10% of the real price i think :)
I'm not entirely sure what the answer was that was removed, but from the next reply, i presume it was someone giving me a tongue lashing :)

[craft1948]

Personally I'd have to tell them about the mistake, the daughter often tells me I'm mad for doing things like that..........

[DJHawkes]

is it not probable that other clients have ordered the same thing? if it was wrongly advertised surely they would have realised by now, can't imagine you're their only purchaser for it if it is a bargain.
tesco/asda all have to take the hit when they get it wrong, even when it gets pushed on twitter etc and people rush to grab the item cheap.

[bednobs]

I am not sure if other people would have ordered or not. Probably!