Mobile Phone contracts

[lisajane83]

My friend went into Car phone warehouse yesterday and was sold a phone on a tariff totally unsuitable for her and out of her price range she is only young and felt forced into ignoring contracts. She now realises she is tied into a 12 month contract for stupid money that is not suitable for her. she contacted carphone warehouse in order to change the tariff to a more suitable one she has been told tough luck love 12 months your in. is this right is there not a period when you can cancel contracts at the start. She was forced into signing this?

[chazza]

I dont think you could say she was forced into it, she just felt pressurised!]

 

But within the first 14 days she can legally cancel the contract

[Oneeyedvic]

I'm not ocnvinced she will be able to cancel it. If she had bought it over the internet or mailorder or by phone she would have automatic cancellation rights as there is no face to face contact.

 

If a person goes into a high street shop, gets a phone and walks out having signed a contract, then I really doubt she can cancel.

I also wouldn't say she was forced into it unless physical pressure or maybe a gun were involved. She may have felt pressurised, as chazza says, but thats about it.

She may be able to contact the provider (orange, o2 etc) to try and change tariffs.

[Andy008]

Just go back to the shop at a quiet time and calmly explain the situation to the manager.

[Pinotage]

CFW are a reponsible company -- but their sales people may be under pressure to make sale. Go to shop asap and ask to speak to manager and explain the situation. On their website they say

 Right of Cancellation

9.1 If You are purchasing the Goods or Services for private use (i.e. as a consumer as opposed to for business use), You have the right to cancel any contract completed pursuant to clause 7.5 within 7 days of receipt by You of the Goods or Services ("Cancellation Period"). However, You may not cancel any Service ordered from Us once We have started to provide it to You with your agreement.

I doubt they will give worse terms to walk in customers to their shops.

[chazza]

7 days sorry i thougth it was 14

[Oneeyedvic]

Most companies have different terms and conditions (and indeed prices) on their website and instore - mainly because consumer law is different if there has been face to face contact (ie a purchase in store) or no face to face contact (ie internet, mailorder etc).

As an example - Dixons are happy to price match in store to their competitors - but they won't price match their own website!