Although it might be part of some type of scam I'm also aware that railway stations do tend to be full of people, often late at night, with serious problems. (I used to run one and I could bore you for hours with tales of all the odd things that had happened!).
As I see it, the left-luggage people (Excess Baggage Company?) are within their rights to retain the luggage until they receive payment, and to continue increasing the charges daily. So the law can't help the lady.
However a bit of press coverage might well put the company under pressure to act (especially this close to Christmas). Send details of the story to
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