Clarks

[postage]

can some one tellme what my legal rights are, just bought a pair of shoes for my 5 year clarks measured he.s feet and took about one hourexplaing why he should have those shoes so I bought them assuning they are the experts.
last couple of days I noticed the shoes were too long and child could,nt walk properly so I went back to exchange and remessure I got completely different size. the shoes we liked were not in stock so I selected another pair, only to be told I have to pay another £30 ... I said no the original shoes we bought were what we wanted and we bought them on advice given to us, any way they called the manager who through me out of the store for what??

[black_cat51]

sorry, i don't quite get what you are after - do you want a refund on the first pair of shoes, or do you want the second pair for the same price as the first pair?

[Tilly2]

You were in there for an hour listening to why you should have those particular shoes? Why did it take so long for them to measure his feet?

Why did you get thrown out? Were you trying for a dearer pair at a cheaper price?

[EDDIE51]

You had the right to a refund or a replacement of the same value, not a pair that were £30 more expensive. I know Clarks shoes are expensive but £30 extra for a 5 year old's shoes ? How much were they in the first place?

[boxtops]

Contact Clarks HQ through their website, keep your receipts etc. http://www.clarks.co.uk/contactus

Perhaps you encountered an inexperienced shoe-measurer.....

[gingejbee]

Thrown out by the Manager? Is there more to this.....was your attitude "abrasive", shall we say?

[boxtops]

You should be able to take them back anyway, if they are not "fit for purpose" - who served you, why were you persuaded to buy shoes which are too big, didn't your child walk about in them in the shop?

[boxtops]

why don't you just get a refund, and then buy the same shoes from somewhere else e.g. eBay, or other on-line site?

[factor-fiction]

I usually find that major chains like Clarks are pretty reasonable in that they follow the law, often do more than the statutory requirement, and want to retain customers by providing good service. It's very are that things reach the stage where people have to be thrown out of the shop.
Did they offer a refund on the first pair? Did they offer to get the required size from a different store?
I'm not sure why you'd expect to get a more expensive option for the same price

[gingejbee]

.....and what's the chance of them fitting...when bought online?

[boxtops]

I've never had a problem if you buy a reputable brand from a reputable site, and make sure there's a returns policy. I buy nearly everything on-line these days.

[gingejbee]

There are several things I would never buy online...including shoes and spectacles.

[factor-fiction]

I don't think I'd spend more than 2 minutes, never mind an hour, listening to a sales assistant telling me why I should have a particular product.
The fact that they advised you- whether it be for 1 minute or an hour- means they should be prepared to give a refund- unless the user had damaged them

[kvalidir]

I'm always going and trying things on in shops and then coming home and actually buying them online at half the price, it;s absolutely the way to go. Get a refund and go elsewhere either onine or to another shop.

[ummmm]

Parents are just as good a sizing their childrens feet.

[sunny-dave]

That's a vile attitude kvalidir - cynically exploiting the shops and then buying from someone without their overheads.

I bet you moan about 'the death of the high street' too.

[Svejk]

isn't 'vile' a little strong, sd. Possibly 'questionable' but I've never bought 1 thing on-line so I don't want to get dragged into the rights and wrongs of it.

[Svejk]

oh, and I think kids shoes should have 'loads' of wiggle, growing room. I'd trust Clark's before I trusted my own 'feeling'.

[EDDIE51]

^^ bought my 2 year old granddaughter a pair of Clarks shoes cost £38 and she wore them 4 times before she had grown out of them, they still looked like new but I will not pay that price for kids shoes ever again
( £9.50 per 'wearing')

[kvalidir]

Actually Dave ( you're not so 'sunny' today are you?) I buy frequently from small shop owners, boutiques, vintage clothing sellers and so on ' on the High St'. I am very much a supporter of small businesses. However, have you actually shopped anywhere lately for clothes and shoes? There are virtually NO small shops such as I describe left because huge multi-nationals like Next, Monsoon, etc. have driven them out of business.
I have NO problem whatsoever trying on stuff in those shops then buying identical grarments from Ebay because they rejoice in the vast profits they make from sweatshops and really are not to be pitied in the manner you seem to think they are.
Don't pass judgement on me without knowing what you're talking about and shove your 'vile' comment where your sun isn't shining :(