Verbal Quotation And Verbal Agreement

[susanxx]

My elderly neighbour has, in my opinion, been screwed over by a company that should feature on Rogue Traders! There has not been a written agreement of works to be done and she is being charged almost £4k to externally paint a detached bungalow. The company advertise themselves as a home improvement company yet they appear to be more upvc specialist. The 'painters' that turned up to the job were dressed in ordinary clothes, not painters whites, one looked like a schoolkid and I suspect the only brush he is used to handing is a toothbrush. They have constantly tried to get the lady to have extras done, new gates, powerwashing her patio then re-sanding and varnishing the flags! One of the crew spends more time with his mobile in his hand than a paintbrush and some fitted items are being painted around rather then removing from the wall. I was under the impression that the written agreement was proof of the 7 day cooling of period. If this is the case should I contact trading standards? All info gratefully received. Thanks

[Old_Geezer]

Not a legal expert, but I do wonder if she paid cash. I think she might need evidence what was paid to contrast with what was provided for the mone.

[Old_Geezer]

I have no idea why the box removed the typed 'y' before adding the full stop and posting :-(

[buildersmate]

You say she is being charged. Has money yet been handed over? One is a stronger position if it hasn't. How far has the job got? Best to stop it now.