We All Know Emotions Can Run A Little High On Here, But As High As This?

[anotheoldgit]

http://www.dailymail.co.uk/news/article-2942482/EE-sends-mother-1-200-mobile-phone-bill-sent-smiley-symbols-weren-t-included-unlimited-31-month-contract.html

Please be aware when sending out those smilies or non-smilies whichever happens to be the case.

Anyone on here had this trouble?

[Old_Geezer]

If you send MMS rather than SMS and your account doesn't have inclusive MMS then what do you expect ? The issue is to read the mobile handset manual not use a service and then complain you don't want to pay. If your handset sends a picture, a picture data will be delivered and you will be changed for a picture.

I'm sure it is a pain to realise how daft one has been but it's her own fault. And £1000 for 40p MMS ? She has to have sent 2400 of them ! How much did she expect to pay ?

[Old_Geezer]

Text smilies are fine. If the handset converts emoticons to and from text then again it is a simple SMS text. It is handsets that actually send the emoticon picture that uses the MMS service. Fair enough for folk to be warned though.

[Arksided]

oh dear... 8-(

[janbee]

No, I've never had any probs. Didn't even know this was charged for until I saw and heard the news this morning.

[janbee]

:-)

[Old_Geezer]

Ho hum...
CHARGED FOR A PICTURE
as typed.

In fairness running up excessive bills should be spotted whether from data or calls or whatever and result in a warning text sent purely for good customer relations reasons.

[Arksided]

;-) wow that was costly.

[Svejk]

Daft. Woman of her age sending emoticons. ;-(

[AlwaysConfused]

If I send photo's via facebook on my mobile, I don't get charged. If I send them via a text attachment, I do get charged. I didn't know until my bill came through a while ago. It was only an extra £1 or so on top of my normal bill, but as I have unlimited calls and texts, I caught on pretty quickly as to where my charges had come from :D

[anotheoldgit]

Old_Geezer

/// The issue is to read the mobile handset manual not use a service and then complain you don't want to pay. ///

Have you ever had a phone with such a comprehensive manual as you suggest OG?

One has to download such information from their website manuals, and not everyone happens to possess a computer.

[Booldawg]

maybe she should txt :-/ back to EE.

[Old_Geezer]

I suspect most paperwork that comes with the contract will tell you what is inclusive and what not. And yes most manuals will cover most things. Not that one needs to memorise it all from cover to cover, merely look up things when needed.

Most folk will know that when a picture appears in a "text" they are writing then they aren't sending a text message, and may just try it once to see what happens. If particularly unable to realise this then the handset manual will most likely tell you.

I may be over-reacting a little to this but I'm sick of folk running up bills that were their own fault, whether it's picture messaging at hope or posting to Bookface abroad, and then whining when they have to pay the bill. It's called personal responsibility and is expected from all (most ?) adults.

[Old_Geezer]

ARRHHH

AT HOME...
like I typed >>>:-(

[anotheoldgit]

OG

/// And yes most manuals will cover most things. Not that one needs to memorise it all from cover to cover, merely look up things when needed. ///

Like I said previously one does not get a 'Manual' with a phone, only a starters leaflet that shows one the fundamentals, such as charging the battery, switching it on, sending a call or text etc.

[jim360]

As punny titles go, this is one of your best AOG :)

[Dizmo]

There's usually a notification to suggest that the message is being converted to MMS.

[Old_Geezer]

But one does get a manual, or at least a user guide. Have you looked in the box ?

And some things are so obvious that it needs no manual look up anyway.

[andy-hughes]

The problem here is - if the company has technically informed the customer of the operation of her handset - by including a manual with it - and she has a Direct Debit set up on her account, she is going to find it next to impossible to get her money back.

The best way to use a mobile is to get a contract with a set 'cap limit' which then advises you when you have reached a pre-determined limit.

Giving phone companies - or indeed any other company - carte blanche to dip into your bank account and help themselves is never a good idea.

[Dizmo]

andy-hughes: Most companies cap data but I'm not sure about capping MMS messages. I know what you're saying though, it makes sense to be able to put caps on things.

[hc4361]

My mobile bill is capped at £50 a month so I can't exceed that whatever I do. I wanted it capped at £20 but £50 is lowest Virgin will go. I never pay more than £8.50 a month in any case.