Ebay Problem Can You Advice Folks?

[LochNessMonster]

Sold an Item on Ebay which was pictured online and was packaged in front of other and posted first class (receipt kept) Now have buyer claiming item is two different items and they were of poor quality etc and demands refund or replacement at my expense.

Has anyone had the same hassle and how was it resolved. Have reported buyer via Ebay.

[janbee]

I've never used ebay but I know that there has been a number of comments on here over the past couple of months or so with comments such as yours. I hope someone can answer your query and get this resolved for, you. xx

[grasscarp]

Tell buyer that they are as described and you do not see why you should refund or replace them. They, or you can open a dispute in ebay if you so wish and you can always contact ebay for advice. I have spoken to them twice in the past week and they were very helpful.

[Clanad]

Having dealt with this type of issue on a recurring basis, I find that sanity demands one just deal with it. Tell the buyer to return the item and on receipt you will refund their purchase plus the cost of shipping.

Check your listing details and, unless you've included paying for return shipping (back to you) I would refund them only the amount as described above.

I know it grates on ones nerves to deal with people like that, but just count it as a cost of doing business. The sooner you get it over with the better...

[LochNessMonster]

Anyone got ebay phone number for uk

[Clanad]

Addendum: Grasscarp's views weren't there when I posted so I would only add that Ebay is well known for favoring the buyer in most dispute cases, further supporting my suggested course of action...

[EDDIE51]

The buyer MUST return the item before anything else happens.
The buyer has to pay return postage and then if it is faulty you can refund him/her.
Do not do ANYTHING until you have the item back. A lot of people 'try it on' by demanding a refund without returning the item. Any doubt just hand the case to eBay and let them sort it out.

[hc4361]

What is the value of the items?

You must follow the proper procedure - tell the buyer to return the items by tracked postage method then you will refund them. That is what the law requires of you whether you are a private or business seller.

[joko]

are they trying to swap their broken one for your newer one?

do you have any way to confirm the item they send back is the one they sent you?

i know some people buy identical iitems to ones they already own, then return their broken one - they also do it by taking parts too - i dont sell much but i would always take all serial numbers, take many photos, note any scratches etc - and also make a tiny mark somewhere on it so that you know its yours.

otherwise, if they do have a case, you must pay the postage, if the item is faulty - they pay it if they have only changed their mind.

[hc4361]

Just to clarify Joko's post - you refund the outbound postage, they pay return postage if they change their mind. If faulty, you refund both lots of postage.

[grasscarp]

re phone number
Click on Help & Contact. Top line towards the left.
enter in the box that comes up buyer problem
click contact ebay - choose selling - choose handling returns
Then the phone numbers and options will appear

[Retrochic]

I have an Ebay shop so have experience of this. Firstly you must do everything through Ebay so there is a record of correspondence. Reply to the buyer with apologies that he is not satisfied and reminding him he can have a full refund on receipt of the returned items. If he refuses to return item and demands a refund through the Resolution Centre, then Ebay will make him return the item for a refund -if he ignores Ebay requests to return item then the case will be closed by Ebay and that will be the end of it. If he does return the items then you will have to give the refund (purchase price plus postage) and put it down to experience. From my experience once you mention 'Resolution Centre' you will hear no more from the buyer -sounds like a 'try on ' to me. I've found if you follow Ebay procedure to the letter they are very fair with sellers.

[Pete65]

I have always found eBay very helpful.
Puzzled by, "and was packaged in front of other"?
Not sure what you mean?

[LochNessMonster]

Thanks for your advice folks your the best have told him to return items. Wonder what **** will be return and not what was sent ?