Certificate Of Posting-Is There Any Point?

[ganesh]

I don't usually use signed for trackable methods on fairly cheap items I sell on ebay, but I usually just get proof of postage.
Somebody has bought a cd off me and then said they have not received it. This has never happened before and even though I have this proof that I posted it to the correct address, ebay are going to make me refund it, I think (case ongoing) If so, is there any point in this certificate of posting?

[hc4361]

Not for eBay but you can claim from the Post Office with your CoP. The buyer may have to sign a form to say he hasn't received it, but that doesn't happen every time.

eBay need proof of delivery, not proof of posting

[Tuvok]

I once returned shoesvia post - thye never got there, but I had proof of posting somI got money back fromthe Post Office - so I always get proof, sometime I pay the minute fee to up the vaule covered.

[ganesh]

So if I get a form from the post office can I make a claim for the cost or are there limits or fees?

[hc4361]

If you posted by 1st or 2nd class post the maximum compensation is £20.

[grasscarp]

You get back cost of postage but value of item only if you have an invoice from when you bought it.

[hc4361]

They do accept the ebay invoice as proof of value sometimes. Worth a go anyway

[EDDIE51]

I use 2nd class signed for for ebay , it is only a little more than 1st class and has the guarantee of delivery.

[ganesh]

To be honest it is only a fiver, and when I send these little items it isn't worth sending it recorded, and buyers often don't want it to be signed for because they are never in to sign for it anyway. Never lost anything before in over a decade of selling. Also don't trust the buyer but that's another story, and its just the principle. I shall have a bash at claiming just to see if it works,

[hc4361]

ganesh, it is no exaggeration to say that millions of items are lost in the post every year, so you've been very lucky so far.
You must refund the buyer whether you believe him or not. Making it difficult for him may make him disinclined to sign the 'item not received' form for RM.

[ganesh]

don't get why he wouldn't sign a form to get a refund?

[ganesh]

I have filled in the form, enclosed all the requested stuff, will they now contact HIM then, to say he has not received it, before they refund ME, or will they refund his paypal because it is ebay?

[hc4361]

This is an entirely separate issue. PayPal will refund your buyer.
The RM will refund you.

[ganesh]

Thx hc. Ebay have 'opened a case', does this mean paypal will refund him automatically when they reach a decision on it? surely I have to 'authorize a refund first?

[hc4361]

It should never have got this far with eBay and PayPal.
However, as you cannot prove the buyer did receive the item he will get a refund without your say so.

If I were a buyer who didn't receive the item I would expect the seller to refund after 7 days (even though RM don't consider an item missing until 15 working days after postage).
If I had to go to resolution for my refund I would leave the seller a negative feedback.

http://pages.ebay.co.uk/ebay-money-back-guarantee/

[ganesh]

Really?
To cut a long story short, an American bought it ( I never do international selling and was quite surprised to see a USA address) and when I questioned that, he said send it to this guy at his London address(which to be honest wasn't very detailed but the post-code was right and the number ) He didn't receive it after a week and quite aggressively e-mailed me to say where's my cd !!!!!!!, I told him I had a certificate of posting and asked him just to check his local sorting office, and he then without a reply straightaway 'opened a case'. There was no dispute really and that's why it has 'gone this far'. So you think I shouldn't wait for the case and just refund him? Not really used to this happening.

[ganesh]

PS If I get a *** feedback, I will do the same!!!, or appeal it.

[EDDIE51]

If you sent it to an address other than the registered ebay / paypal address the paypal money back guarantee does not apply.

[boxtops]

I wouldn't ever send to the third party address, your contract is with the buyer. As others say, you can claim the cost of your item from the PO if you have a COP but it takes ages to come through. I wouldn't waste any more time on it - just refund him if it's only a fiver, it'll protect your eBay reputation. I've only ever had two things not received or broken on arrival, PO have paid up to the maximum each time, but I always refund straight away. The only time I didn't refund was when someone disputed the quality of an item but they couldn't send it back, they'd already put it in the bin.

[hc4361]

Ganesh, you can no longer give your buyers negative feedback and in my opinion it would look badly on you if you did.

You should ALWAYS post the item to the PayPal confirmed address and never post to a different address.

[hc4361]

Eddie51, have you a link to that?
I know that sellers' protection doesn't apply if you post to a different address.

To be eligible for PayPal Seller Protection:
The transaction must be marked eligible or partially eligible for Seller Protection on the Transaction Details page.
The item must be posted within seven calendar days of receiving payment to the postal address on the Transaction Details page

https://www.paypal.com/uk/cgi-bin/webscr?cmd=xpt/Marketing/securitycenter/sell/SellerProtection-outside