Car Tax Refund Fiasco

[horseshoes]

http://www.theanswerbank.co.uk/Motoring/Question1467089.html

Further to my first question above, we wrote as requested, and their reply stated they had issued and sent us repayment, but would investigate further.

Today I received a letter, saying that indeed they had issued the cheque and sent it to the address shown. Perhaps, it had been paid in with ther cheques etc etc (meaning perhaps we're stupid enough not to notice that we were paying in £65), and if they are incorrect details on the cheque, as in the photocopying, then they suggest we go to the police and send them the crime number!!! REALLY? The cheque shows details of a completely incorrect address and certainly not my bank account, although the actual letter has reached us; surely that SHOULD have alerted them to an error! Surely it's the DVLA's responsibility to sort this out. After all, it's their error. Please advise.

[EDDIE51]

All you can do is phone and keep on until you get through to a real person not an automatic answer machine. I had to do this once over a mix up, it took about 1/2 an hour to get to speak to a real person but when I did they sorted it out right away.

[woofgang]

go to the police and get a crime number

[fiction-factory]

I can't work out what the crime is that you are supposed to report. I don't understand any of that bit about "incorrect details on the cheque, as in the photocopying", as i thought that no cheque had been received. Do you mean they have sent a photocopy of the cheque that had been sent to a different address

[horseshoes]

Yes FF, they've sent the photocopy of the cheque which I'm SUPPOSED to have banked to me at the correct address, BUT the address in the cheque itself is NOT my address, meaning they have sent the cheque to the wrong address.

I suppose the "crime" is somebody has banked a cheque that isn't rightfully theirs.

[horseshoes]

FF, predictive text made that "photocopying". It is meant to say "as on the photocopy"

[Dogsbody2]

Having just done this also (successfully, taking about 3 weeks from application), they send the cheque back to the address that the V5 was registered to, when you sold the car.

Does that mean the address on the V5 they had for you wasn't correct or has some other fraud been committed in denying you the cheque.

[Dogsbody2]

Just had a brief look at what came back. It's called a 'payable order', which is effectively like a cheque and must be paid into an account bearing the same name as payee name on the order. There's a remittance advice note which is a detachable part of the same thing, with the name and address of the payee, used with a transparent panel on the envelope. As per above, the address is as per V5.
Still don't understand how yours got routed to another address (different from the V5).

[horseshoes]

Well, I've been on the phone to them and pointed out their HOWLING error, and she just said "oh yes, I can see it now; I'll sort it out for you". We'll see.

[horseshoes]

Dogsbody, neither can I!!!