Amazon Prime

[jennyjoan]

As far as I was concerned I did NOT sign up to Amazon prime but whatever has happened I must have done so as they have taken £79.99 out of my account.

I do not use Amazon enough and I want to cancel this membership. I did go into cancellation form but it was stating "what order do you want to cancel". I believe I have 14 days but want this thing stopped immediately. Thanks for any replies.

[hc4361]

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=200421650

[jennyjoan]

thanks HC - I done that - end membership etc but didn't complete it as it said you will be refunded £7.99 instead of £79.99. Can you suggest anything more. Thanks

[hc4361]

Are you sure you were debited £79.99? Check again. It is either £79 for 12 months or £7.99 a month

[jennyjoan]

i'll look at my account now

[jennyjoan]

Have looked at account - HC you were right it is £79.00 - so what can I do next.

[hc4361]

Call them on 0800 496 1081

[jennyjoan]

I can't HC as I am deaf

[hc4361]

email them using this link

https://www.amazon.co.uk/gp/help/contact-us/general-questions.html

[TWR]

Can a Neighbour help you Jenny?

[jennyjoan]

Well HC have sent them an email. Thanks so much for having time and patience. Thanks again. Will let you know of any outcome.

[jennyjoan]

TWR - thanks - I suspect contacting them by phone would take ages and so I wouldn't like to ask them.

However as per HC's help I have emailed them and so hope I get a good outcome.

[Bazile]

Are you sure you were not on a free trial , which came to an end and you are now paying the fee on a monthly basis - the first payment been taken out of your account - hence it saying that you will be refunded the first payment of £7.99 ?

[dannyk13]

Jenny, I have contacted Amazon by phone on several occasions and I have always got through straight away,and the are always helpful.

[ivor4781]

if you dont click do not renew membership after a free trial they will take out 1 years subscription £79 it does state this clearly enough

[Bazile]

ok - i was just thinking out loud from what jj had written - having not had amazon prime before

[jennyjoan]

for a of HC - amazon have replied "understanding" what has happened -but we'll wait and see - it is great tho to get a message so fast. here goes

[jennyjoan]

for attention of HC

Just letting you know have reimbursed me on my account and not only the full amount of £79 but the £7.99. So Happy Days.

HC - thanks again and much appreciated.

[murraymints]

good news Conne xx

[jennyjoan]

great MM as it will go towards a gift for Scottish niece. Hope you are well from your terrible cold it seemed to go on for ages.

If you do see HC - will you let him know. Thanks

[murraymints]

turned out to be more like a winter vomiting bug..on the plus side have lost a bit of weight !! will tell HC if I see him xx