My Neighbour Was In M And S Today.

[tamaris]

She told me that she was given a tresspassing document and told not to go back in any of their shops. When I asked what happened she said that she had been to the hairdressers and been in there 2 hours and had had nothing to eat. Wrongly she picked up some fruit meaning to go to the till and pay for it and forgot and started eating it. She is in here late 80's and gets confused at times. They took her to an office and questioned her, said they wouldnt call the police. She is very shaken up. They got her details and got her to sign a paper saying she was tresspassing in M and S. They said it would go no further but she said how will they know her will they have taken a photo ?

[Jahulaye]

The op says earlier that she hadn’t been in trouble that she’s aware of so maybe she was innocent, maybe she was just never caught or maybe the tasting fruit was a smokescreen for the stolen pricey caviar hidden in her girdle.

[gness]

Describing you as desensitised would be mild after what you've said about this lady in that post, J.

[pastafreak]

^^^ what planet are you on?
Can you...even in your clear headed youth...say you've never absent mindedly tucked something under your arm or on your wrist like I did?...and almost...just almost...walked out the door with it.

[pastafreak]

My arrows were NOT for Gness..

[Jahulaye]

you've never absent mindedly tucked something under your arm or on your wrist like I did?...and almost...just almost...walked out the door with it. “

No, with my multicoloured hair, tattoos and piercings I’m always guaranteed to have Security and/ store detectives following me around the shop, lol.

[gness]

I know they weren't, Pasta...the youth bit gave it away..... ;-)

[Jahulaye]

There HAS to be a reason for the trespassing notice . It appears that maybe she’s been seen on more than one occasion doing this or other thefts by employees or CCTV reviewing but couldn’t be prosecuted as they never caught her at those times so was handed the notice. This would seem logical.

[murraymints]

I once walked away with 2 pairs of trousers over my arm from a wee shop in the ALGARVE , oh had been trying them on..ran back in fear of being accosted by men in uniform with guns !

[Jahulaye]

I’m not here to be offensive, my mind just likes to ask questions that that others don’t see or purposely don’t ask for fear of being seen in a negative light by their “circle of chums”

I don’t have such restrictions so will always come from a different angle.

I’m sorry you feel offended.

[Voltage]

re; jahulaye todays good morning thread!! Good morning,I had the most crappiest night ever!
I was refused entry from 2 clubs for being drunk !!!
probably still is !!

[woofgang]

I know about trespassing documents...they are part of the banned from one banned from all scheme to discourage shoplifting without it going to court. If what we have been told is the whole story, maybe Age Concern or the GP might help? It certainly doesn't seem to be behaviour that M and S would generally demonstrate....are you on facebook? maybe a private message to them via their facebook page might get more information?

[pastafreak]

// This would seem logical. //
Really...? When this lady has been described as in her *late 80s*.
"Logical" would be thinking she might have memory or attention difficulties and treating accordingly.

[tamaris]

Some interesting comments. The police were not called and the chap taking the details said to her that nothing would happen and not to worry. Of course she is worrying. Especially if her details will be shared.

[New Judge]

“…maybe a private message to them via their facebook page might get more information?”

Personally, if the circumstances are as you describe, I would start with this man:

Patrick Bousquet-Chavanne
Executive Director of Customer, Marketing and MS.com
Marks and Spencer Group plc
Waterside House
35 North Wharf Road
London
W2 1NW

I find you usually get better results if you avoid the CEO but choose somebody at board level, so leave Steve Rowe, the CEO, alone. Your enquiry will still almost certainly be dealt with by a lackey, but you should get a better response. You might ask them whether this is the way they treat customers of 80-odd years old and whether they treat all suspected thieves in that way, regardless of the circumstances. Methinks an over-zealous (and idiotic) store manager may be the cause of this.

[EDDIE51]

^ Excellent answer from NJ.
They will have taken a photo ,which will have been entered into the facial recognition system.
But if the story is just as told ,them M&S are WAY over the top. I did not think they would a trespass notice for a single event,especially one as minor as this. I know a person who got one but it was only after three warnings inside a month .

[tamaris]

So do you think it WS a scare tactic ?

[Mamyalynne]

That would be guesswork Tamaris really, if no one is able to help her try to sort this out then she's simply better shopping elsewhere.

Maybe a more able neighbour could do her M&S shopping now and then.

[Peter Pedant]

If you are gonna write to NJ's M Landouzy-Dejerine
make sure you state she is vulnerable

I am very sorry this happend to the poor old gal

[Davemano]

Read most of this and it looks as if she only went into the store and got one apple which she started eating, and walking out without paying. I suspect that there is more to this than we are aware of.