Cancellation Period

[jonah hart]

Hi, does anyone know if there's a cancellation period when ordering glasses?
My oap mum's been for her eyes testing today, she was told she needs day to day glasses and reading glasses.
When asked what her budget was when picking the frames, my mum said as cheap as possible as she only had her pension.
Because she's hard of hearing she didn't hear the total price and just put her card in the machine and paid.
It wasn't till she got home that she realized it had cost her £300 everything she had in her bank.
If i go in and see them tomorrow can i cancel and get a refund?
Any advice would be grateful

[queen 1954]

I know specsavers have a 7 day cancellation period,i guess it depends where she went but i am sure if you call them in the morning they will understand and hopefully refund her.

[Buenchico]

As there was no 'distance selling involved, there's no 'cooling off' period.

That's confirmed by the policy statements of firms like SpecSavers:
https://www.specsavers.co.uk/help-and-faqs/how-do-i-cancel-an-order

The only legal argument that might possibly weigh in your mother's favour is if the glasses could be viewed as 'not as described'. (i.e. if, having been told that only the cheapest style was acceptable, the salesperson made it appear that your mother was being offered such an option, even though it wasn't the case). I think that it might be hard to prove such a case though, so your only real chance of getting the order cancelled or amended is to rely upon the goodwill of the shop's manager.

[jonah hart]

Thankyou both so much.
I'm going to call in tomorrow and talk to the man my mum saw and hopefully it'll turn out ok.
I just wanted to have some knowledge before i went in ha ha , thankyou