British Gas Top Up Nothing Works !

[loulou111]

I’m a recent British Gas new customer (pay as you go)
It’s been a nightmare since day one
The app isn’t working
I’m waiting for my new gas top,up card to come
I can’t top up via the app over the phone or the guest links the helpline have sent me or at the post office using my number to top up.
Couldn’t get through on Friday to talk with anyone on any of their social media platforms and the helpline person couldn’t help either . I have absolutely no idea what to do next?

[Buenchico]

Have you logged into your online account through your web browser? You should be able to top-up there:
https://www.britishgas.co.uk/identity/

[loulou111]

Yes zero methods are working to top up

[douglas9401]

Welcome to the wonderful world of British Gas, never knowingly efficient or usable.

[Old_Geezer]

They are awful. They are presently lying about me quoting data that they apparently put into their database, and using that lie to try to extort money from me for something that never occurred. I've been told it has been fixed twice, and on the last calls I made to them I was asked to hold for so long that the call dropped, I phoned back to be told the agent is with another customer and would phone me back, but she just didn't bother. I'd never recommend them to anyone.

[KJN]

The usage on the app is always troublesome, hardly ever works Plus can't change Direct Debit amount. Terrible App. Been like it for many months now. Go to Twitter and message them and you get usual reply " we're working on it" well they need to work harder.

[loulou111]

Time to change suppliers I think…..again !!