News0 min ago
New Sofa Question
9 Answers
We had a leatger recliner sofa delivered 9th March this year. Rang customer services May 3rd as it was making clunking noises. Engineer came on May 3rd and confirmed there was a manufacturing fault with the rivets when it was built. New parts have been ordered. Do I have to accept a repair or an I demand a brand new sofa?
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Consumer Rights Act 2015:
'You can state your preference, but the retailer can normally choose whichever would be cheapest or easier for it to do.
If the attempt at a repair or replacement is unsuccessful, you can then claim a refund or a price reduction if you wish to keep the product.
Beyond the first 30 days of ownership you're entitled to a full or partial refund instead of a repair or replacement'
'You can state your preference, but the retailer can normally choose whichever would be cheapest or easier for it to do.
If the attempt at a repair or replacement is unsuccessful, you can then claim a refund or a price reduction if you wish to keep the product.
Beyond the first 30 days of ownership you're entitled to a full or partial refund instead of a repair or replacement'
As the sofa has a manufacturing fault the retailer must either repair or replace - you don't get to choose. They can only attempt one repair, if that is not satisfactory they must replace or refund.
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Under the Consumer Contracts Regulations 2013 (for goods ordered online) and the Consumer Rights Act 2015 (for goods purchased in a shop), you're entitled to a full refund in respect of faulty goods for a period of 30 days. Thereafter you're only entitled to a repair or replacement, with the retailer being entitled to determine which of those options to provide to you.
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