New Sofa Question

[ilovemarkb]

We had a leatger recliner sofa delivered 9th March this year. Rang customer services May 3rd as it was making clunking noises. Engineer came on May 3rd and confirmed there was a manufacturing fault with the rivets when it was built. New parts have been ordered. Do I have to accept a repair or an I demand a brand new sofa?

[Zacs-Master]

Consumer Rights Act 2015:
'You can state your preference, but the retailer can normally choose whichever would be cheapest or easier for it to do.

If the attempt at a repair or replacement is unsuccessful, you can then claim a refund or a price reduction if you wish to keep the product.

Beyond the first 30 days of ownership you're entitled to a full or partial refund instead of a repair or replacement'

[Zacs-Master]

https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act-aKJYx8n5KiSl#your-right-to-a-repair-or-replacement

[barry1010]

As the sofa has a manufacturing fault the retailer must either repair or replace - you don't get to choose. They can only attempt one repair, if that is not satisfactory they must replace or refund.
https://www.daslaw.co.uk/blog/your-rights-and-options-if-you-buy-faulty-goods

[Buenchico]

Under the Consumer Contracts Regulations 2013 (for goods ordered online) and the Consumer Rights Act 2015 (for goods purchased in a shop), you're entitled to a full refund in respect of faulty goods for a period of 30 days. Thereafter you're only entitled to a repair or replacement, with the retailer being entitled to determine which of those options to provide to you.

[ilovemarkb]

Thanks guys you are all Awesome!

[barry1010]

Who is Mark B? Can't be Marc Bolan. Hip hop record producer?
Your partner?

[ilovemarkb]

I am in absolute shock but over the moon they are going to replace it! Just wow !

[barry1010]

Well done :)

[DTCwordfan]

so they should.....were you sitting down when the news came through?