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I bought item on thurs 25 july, company stated on phone to me that a signature be rewuired this is what i requested as last order was left at my door, luckilly i got it but RM should not have left it,, this last order RM states it was sighned for ,i looked at pic and the parcel was left at my door but i wss out all day, the signature was a quick squiggle probably by the postman, now CCTV outside our main entrance can orove i wasnt in, so who sighned for it, ive requested RM to invedtigate this, the compay i bought from states fully insured delivery. Where do i stand here, parcel was worth £1500 approx, should i get police involved though ive checked communal hallway theres no ringbell cctv or anything to prove so anyone could have took it or even postman. Ive no home insurance, this is RM issue.
Your thoughts please
As in davebro3 says, your contract is with the seller. If the goods are not delivered, it's up to them to claim from the courier, with whom they have a contract. Goods should be refunded or replaced by the seller. If they don't cough up, you can request a chargeback (assuming that you paid by credit card).
you need to contact them quicko. the seller. as the chair says.
The seller will squawk. I had this buying antique silver ( I dont now) from an antiques roadshow er star. It turned out that the minion had not put my post code in end 1AB but had ended it 1-comma-apostrophe
Disappeared into RM and my usual postie was VERY helpful over that one - you can ( with his help) fill out a form about non delivery ( AS WELL as contacting the seller) and
BINGO ! suddenly the goods appeared ! (with the incomplete address) and the screaming died down - about 10 d later
Then it happened again, difft seller so I gave myself a real gift: I stopped buying silver on the internet.
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