Help Needed With Removing Password Completely

[mjulian]

Can anyone help me please?   A few weeks ago I was hacked and had to change my passwords.   I deleted the relevant password from the password vault and when asked I saved the new one.    However, my system still picks up the old one every time!   I have deleted the new one and saved it a 2nd time but the old one still appears.   I've checked the vault and it is correct there.   Where else can I check to get rid of the old password please?!   Many thanks to anyone who can assist me.  

[Buenchico]

Which device? 

Which browser? 

What's the 'password vault' a part of?  (I've not got anything called that on my PC).

[mjulian]

It's a laptop.   Internet c/o BT and the vault is provided by Norton backed up by BT.

[Buenchico]

I suspect that the old password is being stored by your browser, rather than in the vault.  So which browser are you using?  (Edge? Chrome? Firefox? Something else?)

[Togo]

Clear your history and cache. 

[Togo]

Your laptop is remembering the old password. 

[Togo]

This may help.

https://www.wikihow.com/Delete-Remembered-Passwords#:~:text=If%20you've%20got%20too%20many%20passwords%20stored%20in%20your%20browser,

[mjulian]

Togo and everyone - thank you so much for your help.   I've been to places on my laptop I never knew existed!   I've done what you suggested and, miraculously, it worked.   I can't thank ylu enough - have been struggling with this since I was hacked.

[Togo]

Nice work. It is good to familiarise yourself with the settings menu. 👍