Postal related query

[Misstee]

My partner was on business in Devon over the bank holiday and bought some clotted cream in the local deli to be posted to me. Unfortunately, there was a postal strike in Exeter and the cream was stuck at the sorting office for well over a week before finally arriving here. Needless to say, it almost walked trhough the door on its own as it was most definitely off. My partner subsequently phoned the shop who advised him that they were aware of the postal strike but as the cream was delivered eventually, even in no fit state to eat, he would have to take the matter up with the post office himself as they were not liable and there was nothing they could (would?) do. The post office say they will look into the matter but only if my partner can fax them a receipt but he doesn't have it - he bought other things in the shop, paid cash and thought nothing else of it. What is the legal stance on this?

[lady_p_gold]

Well it is not the shop's fault if there is a postal strike so you would have to claim from the post office, although there may well be something in the small print about not being liable in the case of industrial action. In the case of good customer relations if it was my shop I would have sent another lot free of charge but there you go. I think you will probably just have to write it off ... as it indeed was !!! (sorry)