My rights with manufacturer

[choc_tpot]

I bought my car new 2 years ago and I've just put it into the dealer as there is some paint bubbling on the roof. Obviously this would be covered on the warranty. However, they phoned me today and said that they wouldn't do the work under warranty as I have already had work done to my roof. They are claiming that I have had paintwork done and that has caused the bubbling.
I have had no work done on the roof at all, except when the same garage replaced the seals when it was leaking a year ago.

Can anyone tell me where I stand and what my rights are?

[maviscoull]

what make is it ? and i would demand the job be done !

[choc_tpot]

It's a peugeot 206 cc. I told them to do it but they will only do it if i pay for it.

[maviscoull]

is it near the seals that it is bubbling ?

[choc_tpot]

Yes. Along the seals. They are implying that I have either had work done, or there was work done before my dealer delivered it.

[maviscoull]

ok ( my hubby sells new cars so he helping me here ) if the same garage had done the repair under warranty then they should have it on file. therefore it will show what work was done, where and when. i would say fight on here as they obviously didnt do the job right. i always thought paintwork had its own guarantee anyway. i wouldnt pay for it to be fixed. threaten them with going to a solicitor !! bet they back down then.

[maviscoull]

ps......want to buy a new renault ?? lol :)

[choc_tpot]

Thanks for that.

They did do the work on the seals but that didnt involve any paintwork. They are claiming that was done elsewhere. Im annoyed that whatever is apparently wrong, was not noticed when they did the seal work.

[BillyNoMates]

Talk to your local Trading Standards - they love stuff like this !

Usually your local Council Office will have the relevant number/contact details.

[wduk2005]

if its right by the seals that have been replaced then they have most likely rubbed through the paint therefore caused it to rust.

[wduk2005]

sorry should have finished that, its their problem so make them fix it