Like in most insurance claims (if covered) they will replace like for like and depending on age/time according to wear and tear. We had an accidental mishap in the kitchen when we moved into a property 8 yrs ago, cupboard crashed off the wall, hit the microwave sitting on the worktop and dented it beyond repair. Insurance company offered price of new one (like for like), after taking off excess fee. We (well I) decided to upgrade the model, so had to pay the difference. The insurance companies are much tougher now, receipts have to be shown as well as written confirmation from the retailer that the product is beyond repair, and the cost to replace like for like.