Refund for out of stock item

[tracy6697]

I have been trying to purchase an item for a while now but found it was out of stock everywhere. I found an internet site advertising it so I emailed them first to see whether it was in stock. They told me they had one available so I ordered it. I have now received an email saying that the item is in fact out of stock after all. They have given me several options now but are not offering a refund only a credit voucher. This is unacceptable to me as it is a shop that I am very unlikely to want to make a further purchase from. What rights do I have? Can I insist that they refund the money to my credit card?

[Didwot]

You have the absolute right to cancel the order under the Consumer Protection (Distance Selling) Regulations, and to have your money back. tell them that unless they refund the m oney by close of business on (I suggest you allow a week) then you will isuue proceedings in the County Court.

[Didwot]

Second thought. Tell the Credit Card company what has happened, copy any e mails or other correspondence to them, and tell them not to pay.

[Zulu]

By placing your order you have entered into a contract with this company whereby you pay them to supply you with a product. If they are now unable to supply you with this product they must offer you a refund

[Azlan]

For future reference note that reputable companies will only debit your card when the item is despatched so read the small print before placing an order.