Who is My gas Supplier?

[sj4128]

I moved house in August of last year and contacted NPower to provide me with Gas and Electricity. I contacted them last month as I had not received a Gas bill - they now state they are not my Gas Supplier! I've not had a Gas Bill since moving in. I have contacted Transco and for some reason they are not able to tell me who my gas Provider is. Therefore I cannot seem to get a Gas Supplier because they all need the MPRN, which I cannot get!
Can anyone help? Does anyone have any idea what I might be able to do?!

[Love-Lee]

that's a strange one, what about asking the neighbours who they are with?, I know it's a bit of a longshot as we all have the freedom to choose who or suplier is these days. but it may be a starting point.

[sj4128]

Thanks for your response, however I've already tried that. They are with Npower! :o(

But Npower now state they cannot suppliy my gas without the MPRN.

I am beginning to get very confused.

[BillyNoMates]

You need to ring MPAS - they are supposed to have details of all addresses and who the current supplier is for both Gas and Electricity.

0845 6030618

They will give you an MPAN - a unique number that identifies your address, and the supplier details. You can then ring the supplier quoting the MPAN and get the matter straightened out.

[sj4128]

Again, many thanks for your reponse, however I have tried them also. I was told to fill out an online form and fax it to them. Which I did. Over amonth later I had no response and so emailed them. Today I received a reponse saying that they no longer provide this service and that I should try Transco. I will be calling them again tomorrow!

This is why I have posted this question here. I am just running aroud in circles!

[BillyNoMates]

Oh - can't believe they couldn't help.

TRANSCO is indeed your best bet to obtain the MPAN.

When you call them have the gas meter serial number to hand - this should be a number with a barcode. But then you've probably worked that out too !

Good Luck - been there done that and it is extremely frustrating.

[BillyNoMates]

Just another thought - get in touch with EnergyWatch who can assist as they did will me.

[billearly]

If you had an agent when you bought or rented the property it might be worth asking them ,we recently sold a property and had loads of things to fill in including gas and electric suppliers worth a try