Dodgy mobile phone company

[matty2670]

My girlfriend recently took out a contract mobile phone. We had to return it at our own cost as it was faulty. The second one has also been returned as it was obviously a used one, that was badly packaged and probably damaged in transit . We have written to them requesting they cancel the contract. (They have already had one month's line rental as it is) and she has cancelled her direct debit. They are muttering about taking her to court - how likely is this? She IS over the 14 day cooling off period, but only by a couple of weeks or so. We are going to dig our heels in, but if the general opinion is that they WILL take her to County Court, we might as well give in for the sake of staying with them for 18 months. I don't want to, as their whole attitude, customer service etc. stinks! (I don't want to sound petulant, but It's the principle ...) Thanks!