refund

[henrys]

returned a printer to a well known store begining j l they charged me 10% to get a refund what a cheek are they correct in doing that thank you
thats because i opened the the box

[Ethel]

A restocking fee. What store, and did you buy it online or from the shop?

Was it faulty?

If it was not faulty, and was as described and fit for the purpose, the shop is not legally obliged to refund you at all.

What are the circumstaces? When is J? January, June or July?

[happyjo]

Hi

Unless the printer was faulty and failed to comply with the Sales of Goods Act, then a refund is at the stores discretion, and I think? they can adopt any policy they wish

Jo

[smudge]

If the printer wasn't faulty & you only returned it because you didn't want/need it & because you've opened the box - they may have to sell it at a reduced price, hence the charge.

It's what is sometimes referred to as a surcharge.

[smudge]

First two answers weren't there when I started typing!

[Shadow Man]

Before I go out for my curry, I just wish to say hello to henrys.

He is often on here with little problems concerning both himself and friends, always polite and then just disappears like a fine stream.

Henrys, HELLO, you seem like a well bred gentleman.

[smudge]

Yes, I agree Wardy - it's nice to read pleasant threads & to be of help on here - a bit like you & yours. ;o}

[B00]

Had to blink then, I thought smudge had said "up yours" to wardy.

[smudge]

Ha, ha, ha, BOO!

Moi, I would never say that to our Wardy! ;o}

[henrys]

i opened the box
took it out
thats all

[B00]

Why were you returning it henrys?

[henrys]

hello shadow
thanks for nice words
you are correct
i am a polite man
i do appreciate all the tech help iget
because if i did not
my pooter would be in the dustbin a long time a go
or out the window
thank ou

[smudge]

henrys - Apart from the help you've rec'd on here, p'raps you could phone your local Trading Standards office on Monday to ask for further advice.

Good luck.

[henrys]

oh by the way
i bought it in the shop
it was john lewis

[B00]

As everyone has already said Henry's, if you were returning the printer just because you no longer wanted it, the store was perfectly within it's right to refuse you a refund altogether.
I think you should just be grateful you got most of your money back.

[smudge]

John Lewis! I'm really surprised at that, as we've bought lots from them in the past & the staff have always been very polite & fallen over themselves to help.

If it were me, I'd phone the store Manager tomorrow morning & explain that the goods weren't used or damaged in any way. I would also say that you've never been charged by another store for doing the same before.

It's worth a try.....

[ermintrude35]

...I work for a shop begining with A ( I like this game ) and I deal with refunds, returns and complaints ,.

You are entitled to a full refund within 28 days of purchase , even if you just changed your mind .

You are entitled to a replacement or for your purchase to be repaired ( depends on the retailer and/or product) if it is faulty up to 1 year from the purchase date ....this is why it's always important to keep your receipts folks.....

I have never heard of anyone charging for a refund before, most strange, phone head office and tell them that you will no longer shop with them anymore

[henrys]

thank you e

[kempie]

ermintrude35 may work for a consumer-friendly retailer but the policy which they employ is not in any way standard. There is no legislation which entitles consumers to a refund if that consumer "changes their mind".

Statutory rights to a refund exist wherever goods do not "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).

If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances).

http://www.dti.gov.uk/consumers/fact-sheets/pa ge38311.html

Retailers offering more than this statutory minimum do so as a gesture of goodwill.

[Whickerman]

ermintrude - you are 100% correct in what you said, so long as you are only referring to argos! That is their company policy, and is at their discretion.

No one has an automatic right to return goods because they changed their mind. The store can just tell you to take a running jump.

In this case, they didn't do that, and allowed 90% of the price back - even though henrys was entitled to nothing, zero, zip. If you're phoning the manager, it should be to thank him, not complain!

[suzyangel]

Rubbish...they have no right to do this under sale of goods act 1974. What a bunch of w***ers!