I just want to throw in my two pennorth. I think one of the reasons why we can't get anything right anymore is that unlike the "old days", people in charge of services like the fire brigade, NHS, Police, large companies, councils and universites don't "come up through the ranks" any more. What we have instead are university graduates who know all about the theory, but sadly nothing about the practice., and have been "fast-tracked" to very high positions, with not just shambolic but sometimes fatal consequences. I cannot abide to hear "suits" talking their business speak, knowing all about diversity yet not being able to organise the so called p*** up in a brewery. Another reason is of course just as Tichfield said - too may chiefs and not enough Indians. The Indians usually have a much better idea!! Sorry this sounds like a rant!