Utility Companies-How long to charge?

[stinkyscott]

How long, by law, does a utility company have to charge you for their services? I have twice contacted my water company to say that I have never had a bill from them despite living in my house for 22 months. The 1st time I was told they would get back to me (they never did) and the 2nd time I contacted them (I was worried about ending up with a huge bill if I kept leaving it) I was told that my house has never had a meter fitted since being built 2years ago and that I should contact the meter company to arrange this.Surely this is the water companies responsibility as its the only way they can get my money?? This was all approx 6 months ago and Ive heard nothing since. I have been told though that they only have 1 or 2 years to charge you or they have to write it off. Is this true?

[pug100]

Max seems to now be one year, someone had a 2 year electricity bill here. If as you say there is no meter fitted that is def. the water company's problem not yours.

http://forums.moneysavingexpert.com/showthread .html?t=406313

From the billing code

"From the 1st July 2006 where the supplier has been at fault in not billing a domestic customer the supplier will not send a bill which includes energy consumed more than 2 years previous to the bill being issued. From 1st July 2007 this period will reduce to 1 year" (Clause 3.5)

http://www.legalbeagles.info/forums/showthread .php?t=1576

BTW which water company supplies you, as each one has a different way of dealing with this situation.

[stinkyscott]

Hi thanks. Its Severn Trent

[pug100]

Well in their code of practice if they fail to respond to you in 10 days regarding your account they owe you �20.

This is the page and read the pdf, in the blue highlighted table it says the 'penalties' for thier failures.

http://www.*******.co.uk/server.php?show=nav.5 834

It also has email contact us page,preferable to phone calls as there is a written record of your complaint. If you email them and there is no response after 10 days try again, this time send a copy to the consumer council for water (they make this info public in the feedback and complaints bit on the web) I bet you will seee some action after this.