misleading advertisements

[danroll]

for valentines day i bought my partner some flowers from an online retailer.

the advertisement stated that the flowers would have a long vase life but after only 3 days the flowers have died.

I contacted the seller who advised that they life expectancy for these particular flowers was 3-5 days. i have looked on the website and this is not stated anywhere.

I have spent a lot of money on these flowers and want a refund but the seller is refusing.

I imagine there is legislation to protect the consumer in these circumstances but want to know where i stand...

can anyone help?

thanks

[ZXR]

IMO I think you're not going to win this one. You don't know how long it was from when the flowers were cut as that's when they start to die unless refrigerated.

In the past I've found cut flowers last no more thean 5 days at best., woody ones like roses last longest. A good tip to make them last longer is to use carbonated water or cheap lemonade ( its the co2 that does it) and keep the flowers in a cool room away from sources of heat such as the fire or radiators.

[danroll]

but surely stating the the flowers (financially cripplingly long stemmed roses) would have a "long vase life" is irrelevant of when they were cut.

obviously i wasn't expecting them to still be here now but stating a long vase life implies that they will last for longer than a couple of days.

and if they were only going to last 3-5 days (as stated in the email i received from them) they would need to put this somewhere on the page.

i wouldn't have spent so much money if i knew they were going to die straight away!

thanks for the help!

[bednobs]

a phrase like "long vase life" is pretty meaningless really. Long compared to what? What is their definition of long compared to your definition? If they had said "will last 7 days" you would probably be in a better position. The only thing i can thing of is to talk to trading standards

[VictorMildew]

i do not be-lieeeeeve it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!