Quizzes & Puzzles3 mins ago
Jewellers have given my ring away?
44 Answers
I took a Victorian 22ct diamond ring to the jewellers for repair after I trapped my hand & the ring was bent. They gave me a detailed receipt & said to collect it in a weeks time. That was 2 weeks ago. I went in this morning and they said I collected the ring last week! I obviously still have the receipt. What is my next course of action?
Thanks in advance.
Thanks in advance.
Answers
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For more on marking an answer as the "Best Answer", please visit our FAQ.What's the point of giving you a receipt with the description when they are just going to give it away to someone who clearly didn't have it????? Grrrrrr........Mrs O i really feel for you. They'd have certainly had one hell of an earful from me to unleash all my frustration. Are they investigating or anything?
Yes, they have a till receipt dated & timed last Saturday. I got my hopes up because at the time the receipt was issued I was 25 miles away at a sports fixture with a dozen people who can verify this. When I pointed this out they said I must have sent someone in to collect the ring. They swore blind they would not have released the ring without seeing the detailed receipt they gave me.
The receipt has never been out of my purse since I got it.
The receipt has never been out of my purse since I got it.
The jewellers would definitely be liable if they let someone pay to receive your ring without the receipt, which you still have. I would go back and raise the roof, until the ring is found (if it is still on the premises). Failing that send them a solicitor's letter, stating that you still have the receipt, the value of the ring, and that you require either the ring to be produced, or the monetary value of the ring plus an additional sum in compensation for your distress and their incompetence. I know that wouldn't bring back your ring, but at least it would provide you with the money to purchase a replacement. Don't let them get away with it, because they are definitely at fault. Hope you manage to resolve this mess. Schutz.
I don't think the police can do anything since there is actually no evidence of a crime - merely a mistake.
I would write them an extremely strongly worded letter (is it a chain or an independent?) threatening proceedings for breach of contract and seeking damages and/or damages in negligence. Have you any idea what the ring was worth?
I would write them an extremely strongly worded letter (is it a chain or an independent?) threatening proceedings for breach of contract and seeking damages and/or damages in negligence. Have you any idea what the ring was worth?
If they have given it to somebody else then it is their negligencet act.
I would tell them that they have a week to get it back for me and if they do not or cannot do that then I want the full value of the ring plus extra compensation for the sentimental loss and the distress caused.
If they did not comply with that to my satisfaction I would be taking legal action against them for the necessary compensation.
I would tell them that they have a week to get it back for me and if they do not or cannot do that then I want the full value of the ring plus extra compensation for the sentimental loss and the distress caused.
If they did not comply with that to my satisfaction I would be taking legal action against them for the necessary compensation.
I agree with Loftie... you expected a service and entrusted to them a valuable item which they have 'lost'. Compensation is the least that can be provided....
I cant help but think its an inside job too!
If someone genuinely went to collect their ring and was given yours in error - I would have thought they would say something!!!
Only other explanation is someone knew your ring was there being repaired and went in pretending to be you!
So sad for you!
I cant help but think its an inside job too!
If someone genuinely went to collect their ring and was given yours in error - I would have thought they would say something!!!
Only other explanation is someone knew your ring was there being repaired and went in pretending to be you!
So sad for you!
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