scanner

[leo9902]

hi ive been given a packard bell diamond 1200 plus WIA scanner #3 for my laptop, i installed the disc and when i plug the scanner into my laptop it says found new hardware and then hardware installed and ready to use so i went to control panel and clicked on the scanner icon and it comes up but when i click to use it its saying the scanning software could not be found or scanner not connected please make sure there installed properly? dont know what else to do, there isnt a plug to the mains with it should there be ? the green light is on the scanner when i plug it into my laptop. dont have a manual and have nt used a scanner before so stuck !! any suggestions please.

[trish432]

If you scroll down this page, I think you`ll see that you need a mains lead.

http://support.packardbell.com/uk/item/index.p hp?i=spec_diamond1200plususb&pi=platform_scann erdiamond1200plus

[dodgyshirt]

And an AC Adaptor. It would probably be cheaper to buy a new scanner/printer

[leo9902]

hi yes it seems like i do but if you look on the diagram pointing out the parts on the scanner it dosent show a place for a mains lead and looking at the scanner i cant see one either so still stumped. how did you find a copy of the manual thats really good.

[dodgyshirt]

Looking at that I tend to agree with you. It only uses 5v DC which is the power output of USB so in theory it should run off the computers USB output.
Are you plugging it directly into the USB port or are you using a hub which most high powered peripherals have problems with.
Secondly, are you using the laptop with a mains supply or just from its battery as this might affect it power-wise
Finally make sure that you have installed the drivers off the disk, not just the scanning software.
Having said all that,are you absolutely sure that the scanner is in a working condition.

[trish432]

I just googled the name and model and came across it by clicking on a couple of things on the list.
There must be somewhere on the scanner to plug mains in, according to this copied from the manual.

Hardware Installation
Please complete the hardware installation before installing the drivers.
1 With the power to your PC on, connect the scanner's USB cable to the USB port of your PC.

2 Connect the power adapter to the scanner and plug it into an appropriate power outlet.

[trish432]

Just found these 2 reviews, you don`t need a power lead.
I would try installing again, did you have scanner plugged in and turned on when you put the disc in.

1. Good quality for the Price
Review of Packard Bell Diamond 1200 Plus by ruthpern
Advantages: Powered from the USB cable
Disadvantages: Fax option, but no sheet feeder.
I got it home and opened the box.
What was in the box?
*~*~*~*~*~*~*~*~*~*~*

The scanner, instruction manual and CDs.
The CDs had software and drivers on them and the manual was, well, a manual.
How easy was it to install?
*~*~*~*~*~*~*~*~*~*~*~*~*


2. The CD autoran and asked me a few questions about licences and where I wanted to put the software and that was that.
The scanner itself is USB plug and play and is even powered from the USB port so no need to find an extra plug socket.
I didn't need to use the manual.

[leo9902]

hi i plugged the usb cable straight into the usb port and had it on mains so plenty of power. i only have one disc with it and that downloaded about 3 different things off it including adobe player ? did say about putting photo print cd in but have nt got that though could see if they had one with the scanner so would that make a difference or is it not essential ? find it confusing with the discs as not sure if everything has to be downloaded or if some are extras.

[trish432]

There are 2 discs mentioned so maybe it`s the other one you need. Can you check in device manager to see if the drivers have actually been installed? Are you on xp or vista?

[leo9902]

im on xp how do i check in my drivers ? still a learner ha.

[trish432]

If I remember correctly
In xp it`s - My computer - view system information - hardware - device manager .
You should see something like printers scanners imaging devices.
Double click on your scanner if you can see it listed, and this should tell you if the device is working properly.
If not, try downloading the driver from here.

http://support.packardbell.com/uk/item/index.p hp?i=6929290000&pi=platform_scannerdiamond1200 plus

Double click on this bit on the page PBscan1200plus.exe, and follow the instructions.

[leo9902]

thanks will try that as went into device manager and could nt see anything to do with scanners.

[dodgyshirt]

Trish, the two sets of information you have provided seem to give conflicting advice as to the order in which to install the scanner.
Normally with a scanner,the drivers are installed first and then the scanner should be connected to the computer after it has re-booted. Is that how you did it Leo?
I think I would try re-installing it.
To do that you must first unplug the scanner and delete it from the hardware in device manager.
When you install the drivers, I would use the ones available for download from the second link that Trish gave you

[trish432]

No, I meant install first before connecting.

"I would try installing again, did you have scanner plugged in and turned on when you put the disc in."

Not very clear, I should have added " if you did, it was the wrong way.

[leo9902]

still here trying, when i clicked on the link to download the drivers which trish had put for me it did it so quick like seconds ! is that right ? but now where do i find them and what do i do next ? i think i did have scanner plugged in before, but not now.

[dodgyshirt]

The driver download will be fairly quick if you are on broadband as the file size is only 705Kb.
.They will be downloaded to wherever you have selected them to be. This is usually desktop or documents.

[trish432]

That`s not right, just tried it myself. I got a screen to click run, after download, then click run again. now a lilac full screen opens up with set up wizard, click next and it will install.
You may have to wait a few secs for the different screens.

[leo9902]

not having much luck feel like giving up, dont get a screen with run on after download in fact dont get anything, cant find it in documents and the icon on desktop just downloads it everytime. must be frustrating for you who knows what there doing but i cant seem to sort it im afraid.

[ChuckFickens]

if it was installed in the wrong order then just removing it from device manager rarely works. it only uninstalls the hardware, not the incorrectly installed driver.

unplug the scanner, click start and control panel, then add remove programs and uninstall all the scanner software, restart your computer and then start the installation again and do not plug in the scanner until told to do so.

[tamborine]

Look on the photo software - File / camera or scanner. Klik on the scanner - that should operate it.

[leo9902]

after downloading it from the link on here it says welcome to diamond 1200 set up and scanner driver set up wizard and to click next which i do then after downloading quickly it says finished downloading diamond 1200 /scanner/driver files to your computer. click finish to exit set up. then an icon on desktop does exactly the same thing nothing more. looked in documents and nothing. dont understand why i cant get any further.