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nope. In fact in our company's terms and conditions all returns are at the expense of the sender; this may be reimbursed should a fault be found but usually isn't.
Terms and conditions are your key - note that even if a company trades in the UK and are bound by UK law, sometimes the terms and conditions have to be agreed to before a sale and may be subject to the law of another jurisdiction (in our case the laws a particular US State as that's where head office is)
Terms and conditions are your key - note that even if a company trades in the UK and are bound by UK law, sometimes the terms and conditions have to be agreed to before a sale and may be subject to the law of another jurisdiction (in our case the laws a particular US State as that's where head office is)
If you bought the goods online, ALL costs should be refunded.
Here is a template letter.
http://www.scribd.com/doc/13386232/Template-le tter-to-return-faulty-goods-to-an-online-retai ler
Here is a template letter.
http://www.scribd.com/doc/13386232/Template-le tter-to-return-faulty-goods-to-an-online-retai ler
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