Consumer Law

[Raebet]

I purchased a sewing machine total cost £85.00 via the internet and when it arrived tried it out, it did not sew correctly, the tension was out and overall I was not happy with the machine. I telephoned the company and informed them and they said they would arrange for it to be picked up and informed them I did not want a replacement I wanted a full refund. The machine was picked up together with a letter listing the faults, the company sent me a report saying it was my fault and that they would not give me a refund as the machine had been used. They also want to charge me another £55 for the return of this shoddy machine. I have sent them a letter by recorded delivery and also e-mail to which they have never replied, where do I go from here? Any help would be appreciated.

[Oneeyedvic]

Since you purchased it from the internet you have the Distant Selling Regulations on your side which give you 7 days to return it and suffer no loss.

Politely phone them up, ask them to check the law with regards the above named act and to issue you a refund before you instruct a solicitor to pursue the amount for you.

Probably also worth talking to their local trading standards branch.

[Raebet]

Thanks for this, problem is it was sent back before 30 days and they were advised after 14 days that it was faulty, it took over a week for them to arrange the pick up. I shall get on to the trading standards people.